Director, GCC Operational Excellence

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Director, GCC Operational Excellence page is loaded## Director, GCC Operational Excellence locations:
Ottawa:
Baltimore time type:
Full time posted on:
Posted Todayjob requisition :
R029864

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
** How You Will Contribute
*** Serve as a trusted advisor to the VP and GCC Leadership Team, aligning operational priorities with organizational goals and driving strategic leadership initiatives.
* Supported by your Business Operations team, you will lead the operating cadence of the organization, managing financial and non-financial performance metrics and reporting on annual, quarterly, and monthly bases.
* Oversee strategic business initiatives from development through execution, including program management for critical initiatives and organizational change management through the Transformation Board.
* Foster a culture of continuous improvement by introducing AI and automation to streamline processes and optimize GCC workflows.
* Lead workforce planning, including capacity modeling, headcount planning, and budget management, ensuring alignment with strategic outlooks and organizational priorities.
* Manage financial operations, including vendor expense budgets, partnering with FP&A functions to ensure compliance, accuracy, and operational efficiency.
* Develop and maintain dashboards and reporting tools for visibility into key metrics, enabling data-driven decision-making and near real-time availability.
* Oversee Quality Management and Knowledge Management practices to enhance GCC staff efficiency and customer self-service capabilities.
** This role requires a hybrid work model. Candidates located within a reasonable distance of a Ciena office must be willing to work from the office 60% to 80% of the time. Flexibility will be considered based on individual circumstances and business needs.
**** The Must Haves
*** Bachelor’s degree (BS/BA) in a relevant field or equivalent experience; advanced degree preferred.
* 10+ years of experience in business operations, with proven financial expertise in fast-paced, high-growth environments.
* Demonstrated people management experience, including leading teams, fostering collaboration, and driving alignment across organizational levels, geographies, and cultures.
* Advanced proficiency in tools like Excel for managing complex data sets and financial analysis.
* Exceptional analytical and technical skills, with the ability to manage ambiguity and prioritize effectively.
* Strong presentation and communication skills, capable of influencing and collaborating across organizational levels.
* Proven track record of strategic thinking and aligning operational priorities with organizational objectives.
** Nice to Haves
*** Experience introducing AI and automation to streamline processes.
* Expertise in managing multi-million-dollar vendor expense budgets and partnering with FP&A functions.
* Familiarity with Business Continuity Planning (BCP) to ensure organizational resilience.
* Ability to create and manage communications content for presentations, All Hands meetings, and leadership sessions.
* Experience fostering collaboration across diverse functions, geographies, and cultures.
* Demonstrated ability to handle highly sensitive information with discretion and…