Wage & Data Collections Manager; Program Manager

Overview

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department.

We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government.

The Employer Services directorate is responsible for overseeing employer participation in the FAMLI program – ensuring accurate and timely contributions and reports from employers and understanding their needs in complying with and participating in this new benefit.

The Wage Data Collection Manager oversees the collection of wage data reports and quarterly contributions from employers. The Wage Data Collection Manager will work closely with the Manager of Wage Data and Contributions to build out the policies, processes, and standards for the Wage Data and Contributions unit. This position plays a key role in maintaining compliance with FAMLI regulations and providing leadership to the unit.

This is a Management Service position that serves at the pleasure of the Appointing Authority.

GRADE 19

LOCATION OF POSITION

100 S. Charles Street, Baltimore, Maryland 21201

The Wage Data Collection Manager oversees the daily operations of the Wage Data Collection within the Wage Data and Contribution Unit under Employer Services Directorate in the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor (MDOL). This position ensures accurate and timely processing of employer contributions and wage data, playing a key role in maintaining compliance with FAMLI regulations and providing leadership to the team.

The Wage Data Collection Manager also supports the strategic objectives of the directorate by implementing and improving operational procedures, managing staff, and resolving escalations.

Duties of this position include but are not limited to:

• Supervises and leads the Wage Data Collection team, including setting goals, monitoring performance, and providing mentorship.
• Manages the allocation of resources within the team, ensuring optimal workload distribution and high performance.
• Plays a key role in maintaining compliance with regulations.
• Ensures all QWHRs are processed accurately and within the established timelines.
• Oversees invoices/billings are accurate.
• Monitors compliance with FAMLI regulations and escalates discrepancies or issues as necessary.
• Assigns and tracks tasks.
• Monitors quality control and workload.
• Develops, implements, and maintains operational procedures to enhance efficiency and reduces errors.
• Collaborates with stakeholders to resolve QWHR issues and discrepancies.
• Acts as the primary point of contact for escalations related to QWHR processing.
• Prepares and analyzes statistical reports related to employer wage data, and operational efficiency.
• Uses insights from data analysis to recommend and implement process improvements.
• Perform additional related duties and leadership responsibilities as required by the Manager of Wage Data and Contributions.

Education:

• A Bachelor’s degree from an accredited college or university

Experience:

• Five years of professional financial accounting experience
• Five years of experience examining, analyzing, and interpreting large data, records and reports.
• Five years of supervisory experience managing or leading teams.

• Exceptional attention to detail and a track record of identifying problems, generating and implementing creative solutions
• Demonstrated ability to manage projects and adapt to changing priorities, environments, and challenges.
• Proven excellent supervisory and leadership skills
• Strong written and verbal communication
• Proficiency in Microsoft Excel, Microsoft Word, and Google Workspace (Drive, Sheets, Calendar, etc.)
• 3- 5 years of experience developing and implementing process improvements or system…