Wage & Data Collections Manager; Program Manager

Overview

Introduction:
Maryland’s Family and Medical Leave Insurance (FAMLI) program provides paid time off for medical and family reasons. FAMLI is a social insurance system serving 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. The Employer Services directorate oversees employer participation in the FAMLI program, ensuring accurate and timely contributions and reports, and addressing employer needs for compliance and participation in this new benefit.

The Wage Data Collection Manager oversees the collection of wage data reports and quarterly contributions from employers and works with the Manager of Wage Data and Contributions to establish policies, processes, and standards for the Wage Data and Contributions unit. This is a Management Service position that serves at the pleasure of the Appointing Authority.

GRADE: 19

LOCATION:

100 S. Charles Street, Baltimore, Maryland 21201

Main Purpose of Job:
The Wage Data Collection Manager oversees the daily operations of the Wage Data Collection within the Wage Data and Contribution Unit under the Employer Services Directorate in the Division of Family and Medical Leave Insurance (FAMLI) at the Maryland Department of Labor (MDOL). This role ensures accurate and timely processing of employer contributions and wage data, supports compliance with FAMLI regulations, and provides leadership to the team.

The position also supports the directorate’s strategic objectives by implementing and improving operational procedures, managing staff, and resolving escalations.

• Supervises and leads the Wage Data Collection team, including goal setting, performance monitoring, and mentorship.
• Manages resource allocation within the team to ensure balanced workloads and high performance.
• Maintains compliance with regulations and ensures all QWHRs are processed accurately and within established timelines.
• Oversees invoicing/billing accuracy.
• Monitors compliance with FAMLI regulations and escalates discrepancies as needed.
• Assigns and tracks tasks; monitors quality control and workload.
• Develops, implements, and maintains operational procedures to enhance efficiency and reduce errors.
• Collaborates with stakeholders to resolve QWHR issues and discrepancies; serves as primary point of contact for escalations related to QWHR processing.
• Prepares and analyzes statistical reports related to employer wage data and operational efficiency; uses insights to recommend process improvements.
• Performs additional related duties and leadership responsibilities as required by the Manager of Wage Data and Contributions.

Minimum Qualifications

• Education:
  
  A Bachelor’s degree from an accredited college or university.
• Experience:
  
  Five years of professional financial accounting experience.
• Five years of experience examining, analyzing, and interpreting large data, records, and reports.
• Five years of supervisory experience managing or leading teams.

Desired or Preferred Qualifications

• Exceptional attention to detail and a track record of identifying problems and implementing solutions.
• Proven ability to manage projects, adapt to changing priorities and environments.
• Strong supervisory and leadership skills; effective written and verbal communication.
• Proficiency in Microsoft Excel, Word, and Google Workspace (Drive, Sheets, Calendar, etc.).
• 3–5 years of experience developing and implementing process improvements or system enhancements to streamline financial operations.

You’ll fit right in at FAMLI if you value autonomy, strive for mastery, and are energized by a mission-driven organization. You’re a strong and inclusive leader, an excellent collaborator, and you enjoy solving complex human and organizational issues. You are organized and capable of coordinating complex projects and delegating ownership effectively.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance over payment/fraud. Any unpaid debt may affect employment suitability.