Valet Guest Service Manager - Baltimore

Job Title

Account Manager

The Account Manager oversees daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.

To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. Focus on staff development, operational excellence, and customer satisfaction.

• Client Relationship Management:
  Serve as primary contact for each property, ensuring contractual obligations are met and fostering open communication.
• Daily Operational Oversight:
  Manage scheduling, staffing, and quality assurance to ensure smooth daily operations. Conduct regular site visits to identify and resolve issues.
• Financial and Administrative Tasks:
  Monitor site-level revenue, payroll, and expenses; identify trends and irregularities to keep operations financially on track.
• Team Supervision and Training:
  Recruit, train, and coach hourly associates; set clear performance expectations and foster a positive work environment.
• Communication and Reporting:
  Provide regular updates to management through reports on progress, challenges, and account needs.
• Supervisory Responsibilities:
  
  Involve staff in planning, decision-making, and process improvement; maintain open and accessible leadership style.
• Additional Responsibilities:
  Support company’s operational and financial objectives; attend staff meetings and complete assigned training modules in a timely manner.

• Education:
  
  High school diploma or GED required; at least three years supervisory experience in parking, hospitality, or similar field.
• Certificates and Licenses:
  Valid driver’s license and reliable transportation required; maintain acceptable motor vehicle record.
• Knowledge, Skills, and Abilities:
  Strong analytical and problem‑solving abilities; effective training and leadership skills; payroll management; excellent communication and reporting skills.
• Physical Demands:
  Extended periods running, standing, walking; ability to lift and carry moderate weights; vision abilities to maintain situational awareness.

Indoor and outdoor settings, collaboration with teams, vendors, and clients on‑site and in corporate environments. Regular exposure to outdoor weather conditions. Location can be noisy with moving vehicles.

Salary Range: $50,000 – $55,000 annually, bonus potential. Rates can vary by market and professional experience.

• Health Benefits – Medical, vision and dental insurance – Eligibility
• 401K – Eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Baltimore, MD

Mid‑Senior level

Full‑time

Other

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws.

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed.

PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

This position is classified as non‑exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one‑half times their regular hourly rate.

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality‑focused parking solutions.

If this opportunity aligns with your skills and interests, apply today by filling out our mobile‑friendly company application.

Parking Management Company (PMC) – visit  and