Director of Consumer Protection and Business Licensing - Operations Manager II

** THIS IS A NON-CIVIL SERVICE POSITION
**** CITY OF BALTIMORE, DEPARTMENT OF CONSUMER PROTECTION AND BUSINESS LICENSING
**** Director of Consumer Protection and Business Licensing - Operations Manager II
**** Salary Range: $105,085 - $173,250,*
* ** ANNUALLY
* *** Starting Pay Range: $105,085 - $139,167, ANNUALLY
**** GET TO KNOW US
** Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:
** JOB SUMMARY
** The Director of Consumer Protection and Business Licensing for the City of Baltimore is a visible and key member of the Leadership Team. The Director provides leadership by actively promoting strategies, policies, and systems that provide a strategic direction for the department. This role provides guidance to the Mayor and City Council ensuring the protection of consumer rights in various industries and administering and enforcing business licensing requirements.

The role plays a crucial part in shaping local policy, fostering strategic partnerships, and leading consumer protection initiatives. This position will directly supervise senior management staff.

Employees in this class work a conventional work week, subject to evening or weekend hours as required. Work is performed in an office where there are few uncomfortable or hazardous working conditions. Work requires minimal physical exertion.
** ESSENTIAL FUNCTIONS**(The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the agency. This list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the agency.)
* Plans, directs and administers all aspects of an agency’s programs that have broad scope and major impact on agency missions and operations.
* Oversees the receipt, investigation, and resolution of complaints of unfair, abusive or deceptive business practices, including misrepresentations of consumer services and commodities, false advertising, and other violations of local consumer protection and business licensing laws.
* Oversees the issuance of permits and business licenses. Investigates complaints of businesses operating without a license, improper licensing, or violating the terms of business licensing. Set licensing fees.
* Oversees the business licensing, licensing renewal process and the revocation or suspension of licenses violating relevant local laws.
* Provides administrative leadership, oversight, and accountability for the fiscal, budget, personnel, and other administrative functions and programmatic operations of the Department.
* Formulates departmental policy and procedures, directs the execution of policies and procedures, and evaluates performance and results.
* Oversees the development of administrative procedures for investigating complaints from consumers, businesses, and those engaging in violations of local consumer protection and business licensing laws.
* Recommends to the Board the adoption of new legislation or changes in existing legislation governing consumer protection and licensing.
* Monitors and analyzes consumer feedback and trends
* Ensures compliance with consumer protection laws and guidelines
* Conduct training for staff on consumer relations and service excellence.
* Establishes and evaluates…