Senior Manager, Learning and Workforce Development

Senior Manager, Learning and Workforce Development

The Senior Manager of Learning and Workforce Development provides both operational and strategic leadership for the development and implementation of Ardmore’s training initiatives. This analytical role is responsible for delivering organization-wide training programs that drive staff development and support organizational growth strategies. The Senior Manager, Learning and Workforce Development will assess employee training needs, align training and development with the organization’s strategic goals, and measure effectiveness through metrics, productivity evaluations, and staffing methods as needed.

Serving as a resource for all staff, the Senior Manager, Learning and Workforce Development ensures Ardmore maintains a progressive workforce development plan for every position. The Senior Manager, Learning and Workforce Development will demonstrate innovation and strategic leadership, grounded in strong service and program knowledge, and will be committed to promoting Ardmore’s mission of choice, responsibility, and community participation for the people we serve.

The Senior Manager, Learning and Workforce Development is expected to stay current with industry training trends, best practices, and adult learning principles.

Ardmore believes all employees should be committed to supporting the organization’s mission of providing quality support services and ensuring that people with intellectual and developmental disabilities are respected and have opportunities to choose, participate in, and access community events, activities, and resources.

• Analyze and assess training needs on an ongoing basis to meet agency and program initiatives.
• Develop workforce development plans to advance staff skills and further Ardmore’s mission.
• Identify and/or develop training tools to meet organizational and position-level training plans, utilizing existing resources effectively.
• Promote Person-Centered Thinking and self-advocacy at all levels, ensuring these philosophies are incorporated into all training.
• Collaborate with the leadership team and other staff to identify and develop training that meets the unique needs of each service area.
• Provide in-person and virtual training as a subject matter expert, mentoring and training staff as needed.
• Regularly evaluate Ardmore’s workforce training programs, including design, materials, and delivery (both virtual and in-person).
• Provide guidance and support to improve training and delivery, including researching adult education best practices and innovative service delivery for people with intellectual and developmental disabilities.
• Be an engaged member of the Ardmore community, regularly visiting and learning from staff, and responding to career pathway opportunities to support their growth.
• Collaborate with the Chief People Officer to create and maintain scalable structures for onboarding, training, and promoting employee growth across all departments.
• Respond to training requests from leadership and departmental managers, developing and delivering timely trainings.
• Partner with departmental leaders and management to ensure employees receive necessary hands-on training, proper orientation to workplace culture, and integration into their departments.
• Participate in new hire orientation with the Human Resources department.

• Proven ability to build and maintain relationships with staff at all levels and maintain confidentiality.
• Outgoing and professional demeanor; able to work independently with executive-level staff and represent Ardmore.
• Strong communication skills; able to facilitate learning with diverse audiences and convey instructions clearly.
• Ability to develop effective training programs to meet organizational needs.
• Skilled in organizing, motivating, and instructing staff at all levels.
• Excellent problem-solving and organizational skills.
• Strong attention to detail and accuracy.
• Professional demeanor and excellent work ethic.
• Good judgment and decision-making abilities.
• Ability to multi-task in a fast-paced environment.

• Bachelor’s degree in…