Manager of Day Services

Brief Description

At The Arc Baltimore, our Manager of Day Services (Dundalk) plays a vital role in supporting individuals with intellectual and developmental disabilities (I/DD) to live enriched, vibrant, and self-directed lives. Our Manager of Day Services empowers the people we support to overcome challenges, build independence, and fully participate in the activities and experiences that matter most to them.

Life Design
—championing each individual’s unique goals and aspirations. We are committed to designing lives that are vibrant, colorful, joyful, and rooted in purpose and belonging. This work is made possible by hiring exceptional people who lead with passion and dedication.

Founded in 1949, The Arc Baltimore has been a trusted and indispensable community resource for more than 75 years. We provide a comprehensive range of services, including employment training and support, day and residential services, family education and support, treatment foster care, assistive technology, respite services, public policy advocacy, and information and referrals. The Arc Baltimore supports people with developmental disabilities to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.

Our full-time and part-time employees deliver services in people’s homes, workplaces, day centers, and neighborhoods throughout the community.

The Manager of Day Services (Dundalk) is responsible for the management, planning and oversight of all operations of the Day Services department. The Day Services Manager will facilitate the development of innovative community-based and in-center activities and resources to ensure and improve program quality with a focus on individual choice for participants.

• Promote and ensure adherence to agency mission to support people to lead fulfilling lives with a sense of belonging, purpose, and meaningful relationships.
• Provide quality supervision to staff at the center, giving guidance and direction on a consistent basis while promoting Person‑Centered Thinking, individual choice for participants and Employment First outcomes.
• Oversee the development and implementation of meaningful daily, individualized schedules, for both in‑center and community‑based activities, related to PCP Outcomes and Goals.
• Act as a liaison between the day services and community to form and maintain meaningful community connections. Guide and support staff in developing partnerships and utilizing resources in the community that give participants the opportunity to develop and maintain skills related to community membership, volunteer opportunities, retirement, and employment in integrated settings.
• Attend annual PCP Meetings and Team Meetings as necessary.
• Ensure daily attendance and documentation of activities and progress on PCP goals is reflected accurately in iCM.
• Attend meetings and webinars to stay informed of best practices and upcoming changes. Ensure center and programming continues to comply with the CMS Final Rule. Prepare, educate, and lead staff toward change to new DDA Meaningful Day Services and fee‑for‑service billing in LTSS Maryland.
• Ensure compliance with The Arc Baltimore, DDA, OHCQ, and other local, state and federal regulations, policies and procedures.
• Interview and assist with recruitment and hiring of new employees, provide on‑the‑job training, and terminations. Complete documentation as appropriate. Submit payroll biweekly. Monitor staff compliance with training.
• Oversee the ordering of supplies and materials and building maintenance requests.
• Assist in the development and management of the center budget.
• Maintain positive relationships with individuals, parents, community, and agency personnel.
• Organize and oversee transportation.
• Complete all agencies required training for the position.
• Perform other duties as assigned by supervisor.
• Ensure that The Arc Baltimore’s Community Living vehicles are inspected as required.
• Ensure monthly vehicle logs are completed and turned in on schedule.
• Other duties as assigned.

• Must be at least 20 years of age.
• High school diploma or G.E.D and 3 years’ experience in…