Service Manager

Service Manager – Antwerpen Automotive Group

Join the team as a Service Manager at Antwerpen Automotive Group.

We are looking for an experienced manager to lead our service advisors.

Linda Peters
cell

$60,000 – $150,000 per year

Full-time

This role is for an experienced Service Manager leading an experienced team of service advisors. The successful candidate will be responsible for managing service advisors, ensuring the service department provides excellent customer service, scheduling appointments, and providing estimates and recommendations for repairs. The Service Manager must communicate effectively with customers and advisors, aid the team in setting and completing their goals, and manage the workflow of the service department to ensure that all jobs are completed in a timely manner.

• Set and maintain service advisor goals on a monthly, quarterly, and yearly basis.
• Ensure customers receive excellent customer service.
• Develop and implement service policies and procedures.
• Monitor Service Advisor–Customer interactions and provide accurate information when needed.
• Manage department budget and expenses.
• Collaborate with other departments to ensure seamless operations.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints and issues in a timely and professional manner.
• Assist customers in understanding repair needs, costs, and time frames.

• Proven experience as a Service Manager or similar role.
• Excellent leadership and management skills.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to analyze and interpret data.
• Strong problem‑solving and decision‑making skills.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Mid-Senior level

Full-time

Other

Motor Vehicle Manufacturing