Program Manager, Maryland Chapter

Job Title: Program Manager, Maryland Chapter

Department: Chapter Impact

Location: Baltimore, Maryland (remote/virtual office)

Reports to: Chapter Executive Director (Dotted line reporting to Senior Director, Chapter Relations)

Direct Reports: None

Classification: Exempt

Position type: Full-Time Employee

Anticipated Pay Range at Commencement of Employment: $56,000 - $71,000 per year

Blue Star Families is the largest nonprofit dedicated to making military life better for families. Each year, we support over 1.5 million military- and veteran-connected family members through a national network of 300,000+ members and local chapters in communities across the country.

Our mission is simple and bold:
We make military life awesome for families.

We listen, share, partner, and act to deliver evidence-based, data-driven solutions that work for real people. We’re a lifestyle organization, a friend and neighbor, and a trusted partner. Our approach is collaborative, human-centered, and designed with the whole family in mind.

A Blue Star Family is one with an immediate family member — a spouse, parent, or child — actively serving in the U.S. Armed Forces, including the Guard and Reserves. These families face unique challenges: frequent relocations, deployments, career disruption, and isolation. We respond with research-informed programs that create connection, build resilience, and foster a true sense of belonging.

We serve with urgency but build trust over time — because change happens at the speed of trust. Whether we’re driving spouse employment, supporting caregivers, or helping communities welcome military families, we strive for upstream solutions.

Who We’re Looking For:

• Bold thinkers. Fast movers. Smart collaborators. People who want to build, lead, and drive measurable change — and who care deeply about making an impact that matters.

What You’ll Do Here:

• Solve complex challenges with data, heart, and humility
• Build cross-sector partnerships that get things done
• Help military families feel at home wherever they live

If you're ready to work in a high-performance, mission-driven environment — and to make life better for those who serve — Blue Star Families is where you belong.

• Lead and manage multiple programs and events for the chapter, from planning through execution
• Host and/or attend events, transporting, lifting, and setting up equipment and materials (up to 50 lbs)
• Apply project management expertise to all Blue Star Families’ local chapter operations
• Develop and maintain schedules, budgets, resource plans, and project timelines
• Set and monitor deadlines, ensure completion of deliverables, and alert the team of pending due dates and delinquencies
• Utilize and manage project management technologies and tools to administer projects actively and effectively (including, but not limited to, HIVE, Hive Brite, Trello, Salesforce, Google Workspace Suite, Zoom, etc)
• Foster strong, lasting relationships with community partners and local organizations
• Recruit, onboard, and manage volunteers, including recognition and retention strategies
• Oversee chapter communications, including social media, marketing, and outreach
• Work evenings, weekends, and holidays as needed; travel locally up to 60%
• Collaborate with the Senior Director, Chapter Relations, to drive national initiatives and ensure alignment across chapters
• Continuously improve programs and processes to deliver an exceptional membership experience at every touchpoint
• Participate in national meetings, trainings, and events to stay connected, informed, and aligned
• Perform various administrative activities, including scheduling and meeting planning, document creation, communications, travel arrangements, minutes, presentations, and other logistical functions
• Perform other duties as assigned

• 2–4 years in program, event, or community management
• Independent self-starter with excellent interpersonal and communication skills
• Knowledge of military family life and sensitivity to their needs
• Comfortable with public speaking, media interactions, and community outreach
• Highly detail-oriented, organized, and able to manage multiple priorities
• Abil…