Chief Operating Officer; COO

Chief Operating Officer, Jubilee Housing

Jubilee Housing seeks an experienced and mission-driven finance leader to advance its justice housing model and guide its operational strategy. Since 1973, Jubilee has worked to provide high-quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan and Columbia Heights neighborhoods of Washington, DC.

The Chief Operating Officer (COO) is responsible for the strategic oversight, alignment, and infrastructure of resident-focused services and programs, including property management, building maintenance, and supportive resident services. The COO will help sustain growth, maintain a high degree of resident support, and bring vision to how Jubilee expands its reach. With a 2025–2030 strategic plan in place, the COO will guide the implementation and steward Jubilee Housing’s culture, values, project management, and financial performance.

The COO reports to the CEO, serves as a key member of the executive team, and has a consultative relationship with the Board of Directors. They will partner closely with their peers, including the CFO and CAO, to support financial and team performance. They supervise the VP of Programs, Director of Property Management, and Director of Maintenance, with overall responsibility for a 50+ person team.

Specific areas of responsibility include:

• Advise the CEO, senior leadership, and board on strategy, performance, and innovation.
• Steward Jubilee’s mission, values, and culture as a key executive team member.
• Lead implementation of the strategic plan, including ensuring property management operations and resident programs align with goals and business model.
• Present reports and updates to the board; serve as primary liaison to the strategic plan.
• Lead, develop, and inspire skilled teams.

• Strengthen systems, policies, and performance metrics that promote accountability and continuous improvement across all departments.
• Collaborate with the CFO and property management team to balance mission and margin—aligning program goals with financial and operational realities.
• Ensure compliance with housing regulations, contracts, and funding requirements.
• Consult with the finance team on the development of and planning for budgets.
• Strengthen systems, tools, and procedures to enhance efficiency and accuracy.

• Ensure high-quality, equitable property management and resident services.
• Lead long-term program planning for property management, resident services, and special initiatives.
• As a partner to the VP of Programs, support integration of youth, family, and reentry programs into a cohesive framework, promoting a resident-driven justice housing model.
• Oversee property operations to ensure timely, cost-effective repairs, preventive maintenance, and facility upkeep.
• Monitor key metrics that guide organizational performance and decision-making.

• Build and sustain relationships with funders, government agencies, and community organizations to expand Jubilee’s resources and influence.
• Partner with the institutional advancement team to share impact stories.
• Set strategic direction for programmatic partnerships that enhance support for residents, including for workforce development, reentry, and social services.
• Represent Jubilee to coalitions, community initiatives, agencies, and donors.

Experience, Skills, and Qualities

The most competitive applicants will have many, if not all, of the following attributes:

• 10+ years of progressive leadership experience in affordable housing, community development, or human services settings.
• Strong financial acumen, with budget management experience.
• A high level of emotional intelligence, integrity, cultural sensitivity, and interpersonal skills.
• Proven ability to structure, lead, and inspire high-performing teams.
• Strong understanding and practice of trauma-informed approaches and practices.
• Excellent communication skills—comfortable engaging at all levels of the organization.
• Strong conflict resolution skills, such as supporting the team to address resident concerns.
• Systems…