Field Service Engineer

Job Description Summary

The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform basic repairs on assigned equipment. Supports more experienced Field Engineers, both onsite and remotely, with installations while learning more complex repairs.

Responsible for driving customer satisfaction through Service Excellence.

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
• Or high school diploma/GED and 4 years of relevant experience
• Or a graduate of the GEHC Apprentice Program
• Must have and maintain a valid Driver’s License
• Experience with Web applications as well as Microsoft suite of products
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

• Technical capabilities in MRI.
• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

GE Health Care offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

GE Health Care is an Equal Opportunity Employer (https://(Use the "Apply for this Job" box below).). Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Health Care will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:
Yes

Final date to receive applications:
January 22, 2026