Field Service Technician- MD

Position Title:
Field Service Technician – MD

Become a Field Service Technician at AGS! Are you tech‑savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you’re excited about working with cutting‑edge gaming equipment, solving puzzles, and delivering top‑notch customer service, this role is for you!

• Tech‑Savvy Tasks: Dive into the technical side – installing, upgrading, and performing procedures on gaming equipment.
• Maintenance Master: Perform preventative and general maintenance on AGS casino products to ensure everything runs smoothly.
• Report Wizard: Complete paperwork and reports promptly, detailed, and accurately.
• Customer Service Champion: Provide best‑in‑the‑business service to internal and external customers.
• Troubleshooting Superstar: Fix service incidents quickly and efficiently and elevate issues when needed.
• Inventory Hero: Keep track of necessary parts and inventory.
• On‑Call Rotation: Participate in a weekly on‑call rotation with fellow technicians.
• Safety First: Follow all safety protocols and remain calm in high‑energy environments.

• Education: High School diploma or GED.
• License to Drive: Valid driver’s license and vehicle insurance.
• Tech
  
  Skills:
  
  Problem‑solving ability, basic knowledge of AC/DC electronics and computer networking.
• Experience: Knowledge of electronics/computer networking (gaming experience a bonus).
• Tools of the Trade: Basic computer skills and use of Microsoft Office (Word, Excel, Outlook).
• Flexibility: An ever‑changing schedule; ability to work mornings, nights, weekends, and holidays as needed.
• Compliance: Ability to obtain licensing through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions.

• Adventure Awaits: Travel to different casinos and customers in your territory.
• Growth Potential: Training, mentorship, and the opportunity to level up quickly.
• Hands‑On Work: A job where you’ll roll up your sleeves, use your hands, and solve real‑time challenges – no desk job.
• Physical & Work Environment: On your feet, walking, standing, bending, squatting; lift up to 50 lbs, push/pull up to 200 lbs (teamwork). Different settings, sometimes non‑climate‑controlled.

All offers are contingent upon a successful background check, drug screen, and human performance evaluation (HPE).
* Posted positions are not open to third‑party recruiters; unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.
Equal Opportunity Employer, including disability/protected veterans.

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