Senior Product Designer; Senior Consultant, and Design

Product Designer (Senior Consultant, Experience & Design)

In this role, you will support the Centers for Medicare & Medicaid Services (CMS) in designing and improving digital experiences across the CMS web ecosystem. As part of a cross‑functional team, you will collaborate with product managers, engineers, designers, and CMS subject matter experts to design user‑centered solutions for large‑scale platforms. You will help translate research, business needs, and user requirements into intuitive, accessible digital experiences while applying modern design practices and contributing to the implementation of CMS design systems to support scalable, consistent, and high‑quality public‑facing services.

• Collaborate with Product Owners, Engineers, Designers, and other team members to conceptualize and prioritize product features, user flows, and user interfaces that align with customer goals, user needs, and business objectives.
• Translate business, technical, and user requirements into effective design solutions, including personas, journey maps, storyboards, scenarios, and user flows.
• Design wireframes, low‑ and high‑fidelity mockups, and interactive prototypes that support intuitive, accessible, and responsive user experiences.
• Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend improvements to products and systems.
• Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members to support decision‑making.
• Assess and improve product usability through rapid prototyping, usability testing, and iterative design.
• Apply and maintain design systems, style guides, and component libraries to ensure consistency and scalability across products.
• Work closely with engineers and technical leads to ensure designs are feasible, meet technical constraints, and are implemented according to design specifications.
• Identify and communicate design and technical constraints while navigating trade‑offs to deliver effective solutions.
• Provide feedback on design artifacts and support teammates in maintaining high standards for design quality and accessibility.
• Collaborate with subject matter experts and cross‑functional teams to design and deliver minimum viable products (MVPs) that support new digital experiences.

• Collaborate with cross‑functional teams.
• Coach, mentor, and develop peers to strengthen the design community within the organization.
• Earn the trust of your customer and teammates by delivering world‑class services.
• Drive accountability and delivery by ensuring project objectives are met on time and aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track.
• Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed.
• Shape client engagement and intelligence‑gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes.

• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling.
• Offer and implement innovative solutions that include design best practices, tools, and research methods.
• Serve as a trusted advisor in your area of expertise.
• Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success.

• 5+ years of experience in UX/UI or product design delivering user‑centered digital products.
• Experience working on large‑scale public sector digital services, preferably within CMS, Medicare.gov, or similar government platforms.
• Experience implementing design systems across complex web platforms and collaborating with centralized design system teams.
• Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting…