Senior Technical Analyst; W2

We are seeking a highly skilled Senior Technical Analyst to support and optimize enterprise-wide and SaaS-based applications that enable data accessibility, reporting, and operational efficiency across the organization. This role will work closely with cross-functional teams to ensure system reliability, performance, and data integrity while supporting business decision-making through advanced reporting and analytics.

Job Title: Senior Technical Analyst

Location: Cleveland, OH

Duration: 6 Months (Contract-to-Hire)

• Provide technical support and configuration for SaaS and enterprise applications to ensure optimal system performance and reliability.
• Configure, maintain, and update applications while ensuring accurate data management and system integrity
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• Develop custom queries, dashboards, and reports to support data-driven business decisions.
• Establish and maintain data governance standards for data input, structure, and storage.
• Collaborate with cross-functional teams, stakeholders, and vendors to support enterprise systems integration and functionality.
• Manage user access controls and provide training to end users on application functionality.
• Monitor system performance metrics and provide recommendations to improve application performance and reduce risk
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• Support Customer Master Data Management (MDM) initiatives by translating business requirements into functional specifications.
• Document business processes, identify gaps, and recommend process improvements and technical solutions
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• Facilitate User Acceptance Testing (UAT) and provide ongoing operational support.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 4–6 years of experience supporting enterprise-wide software platforms and applications.
• Strong knowledge of SaaS platforms, enterprise systems, and software development methodologies
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• Experience in database management, application configuration, and reporting tools
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• Ability to build custom queries and data-driven reports for business insights.
• Excellent analytical, problem-solving, and communication skills
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• System Configuration
• Software Development Lifecycle (SDLC)
• Cloud Technologies & Platforms
• Data Analysis & Data Modeling
• Data Warehousing & ETL Processes
• Reporting & Query Tools
• Systems Security & Access Control

• Certifications such as ITIL, Microsoft, or Oracle
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• Experience with Customer Master Data Management (MDM) initiatives.
• Strong experience in business process documentation, gap analysis, and UAT support
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