IT Support Specialist

IT Support Specialist (Mid-Level)

At Salas O'Brien we tell our clients that we're engineered for impact. This passion for making a difference applies just as much to our team as it does to our projects. That's why we're committed to living our values every day: inspiring, achieving, and connecting as shared owners of our success with a focus on a sustainable future.

Building for the long-term means that all our team members can expect to work on amazing projects with a people-first approach to problem solving. It also means that each member of our team has truly limitless potential to build a unique, meaningful, and high-impact career-and they'll receive great total rewards along the way.

About Us:

Founded in 1975, Salas O'Brien is an employee-owned engineering and professional services firm focused on achieving impact for our clients, our team, and the world. We know that tomorrow's requirements are today's opportunities, and we are here to design lasting solutions for pressing challenges.

We work across a variety of industries providing integrated engineering and consulting services. Our specialized experience includes design for data centers, healthcare, science and technology, high-rise buildings, clean energy, education, and other building types as well as structural and building sciences, infrastructure asset management, advanced robotics, and more.

Our technical expertise is paired with an exceptional team of business development, human resources, finance and accounting, information technology, and marketing professionals, all of whom play a key role in bringing our commitments to life every day.

Job Summary:

The IT Support Specialist serves to support the organization by providing onsite and remote employee technical support.

General Duties:

• Support employee workstations, applications, network services, software, printers, Wi-Fi, etc.
• Provide employee training on new technologies and enterprise services
• Ensure customer satisfaction through the timely and professional resolution of employee problems, logged and tracked through our internal ticketing system
• Maintain documentation and knowledge base articles for employee use as well as internal IT processes
• Manage and provision new employee workstations, smartphones and other end user computing devices
• Document existing and new IT systems, services and processes
• Manage and work with local IT vendors
• Provide support and technical services for various core network devices & services; WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, etc
• Provide support and technical services for various company servers and 3rd party services
• Participate in planning and rolling out of new enterprise-wide company software and services
• Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.)
• Make recommendations for improving existing systems and processes
• Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry
• Work with other regional IT team members and managers to collaborate on successful deployment of enterprise-wide initiatives.

Qualifications and Experience:

• Educational Background: Associate's degree and/or bachelor's degree in information technology, or related discipline a plus (Telecommunications, MIS, CS, CE, Software Engineering, Math or related)
• Experience: 3-5 years of direct IT-related work experience
• Technical Skills:

Required

• Experience with computer hardware, software and printer support
• Experience with Microsoft Office 365 service and administration
• Experience with Microsoft client and server OS' environments
• Experience with Manage Engine Service Desk or other ticketing system
• Mobile device troubleshooting skills (Apple IOS and Google Android)
• Experience with asset management and license tracking methodologies
• Experience with Microsoft Active Directory (LDAP) and Group Policy concepts
• IP network troubleshooting skills

Preferred

• Experience with Microsoft SharePoint, Power Bi a plus
• Knowledge of engineering application support such as AutoCAD, Revit etc.
• Experience with Microsoft File Services (e.g. DFS, replication, security & permissions)
• Knowledge of Virtualization technologies (VMware, Hyper-V, Citrix)

Adaptability: Flexibility and willingness to work on various projects and tasks, embracing new challenges with enthusiasm.

Initiative: Demonstrated ability to work independently and take initiative to drive projects forward.

Location:
Maryland (Hybrid; Minimum of 1-2 days per week in the office)

Travel:
Regional travel may be required

Compensation & Benefits:

Salas O'Brien health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Team members have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Salas O'Brien has both U.S. and Canadian (PTO)…