Systems Administrator

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is a market leader in genomics, discovery pharmacology, forensics, advanced material sciences and supporting clinical studies. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in‑vitro diagnostic products. In 30 years, the company grew from one laboratory in Nantes, France to 55,000 staff across 900 laboratories in over 50 countries, offering a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Baltimore, MD — This position requires working on‑site at our Baltimore office 5 days per week, with up to 25% travel to company sites (typically one week per month).

The Systems Administrator is a key IT professional responsible for the configuration, management, and maintenance of the organization's computer systems. This role involves ensuring the secure and efficient operation of the company’s infrastructure, including hardware, software, and network components. The Systems Administrator will support troubleshooting, system performance monitoring, and will collaborate with internal teams and third‑party vendors to resolve technical issues.

• Infrastructure Support:
  • Resolve Help Desk tickets, including troubleshooting, software installations, hardware replacements, and addressing general IT issues from end users. Demonstrate ability to determine when escalation is appropriate and route to the appropriate support person or IT manager.
  • Maintain and manage network infrastructure (VPN, WiFi, LAN), ensuring connectivity and stability across all systems.
  • Administer databases, including storage monitoring and cleanup (e.g., K: drive), system backups, and server maintenance.
  • Manage Microsoft Azure and Active Directory environments, ensuring proper functionality and security.
  • Participate in infrastructure migration projects in collaboration with the corporate IT team, under the direction of your local manager.
  • Oversee implementation of IT Security compliance, including antivirus software such as Sentinel One.
  • Maintain and support printer services to meet site requirements.
  • Manage user access and permissions for  and additional systems as applicable.
• Server Administration:
  • Oversee the installation, configuration, and maintenance of servers to ensure uptime and efficiency.
• End‑User Device Management:
  • Handle user account setups, laptop configuration, deployment for onboarding and departures.
  • In the event that a device cannot be located or is lost, be proactive to find the device by discussing with the employee directly or, if applicable, their manager (for terminated users), as well as HR.
• Application Support:
  • Provide support for internally developed applications, including METrak, Fabric, Scheduling software, SharePoint and other customized applications.
  • Act as a liaison with third‑party vendors for application enhancements, modifications, and troubleshooting.
• Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained to perform such duties.

• Support departmental and organizational objectives in a collaborative manner.
• Exhibit a positive, enthusiastic, and professional attitude at all times.
• Maintain a high standard of customer service with a solution‑oriented approach to requests.
• Adhere to manager directives and company policies, ensuring timely and…