IT Manager

About Shepherd Electric Supply

Since 1892, Shepherd Electric Supply has been the first call when complex, time‑critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.

Operational excellence depends on technology that works — reliably, securely, and without disruption. The IT Manager ensures that Shepherd’s infrastructure, applications, ERP systems, and cybersecurity posture support business continuity and strategic growth. When systems are stable, data is accessible, and risks are managed proactively, the organization can execute its Big Rocks with confidence. This role protects business continuity, safeguards company data, and enables operational efficiency across all seven locations.

Infrastructure & Systems Reliability

• Lead day‑to‑day operations of the IT Department
• Oversee infrastructure including data center, hardware, mobile devices, warehouse technology, and printers
• Ensure application stability across Eclipse ERP, Zoom, Adobe, Teams, Outlook, and related platforms
• Maintain uptime and responsiveness across all locations

ERP & Business Systems Performance

• Maintain and optimize Eclipse ERP (Epicor) and ERP‑adjacent systems
• Oversee Job Management, Eclipse Forms, Innovo Deliver and Stockroom, WPCRM, and Bill Trust
• Provide ERP data, API access, and system support to Business Optimization and Transformation initiatives
• Ensure data integrity, accessibility, and reporting reliability

Cybersecurity & Risk Management

• Oversee MDR, EDR, network monitoring, vulnerability management, and backup & recovery systems
• Maintain disciplined cybersecurity practices aligned with parent company expectations
• Implement policies and solutions directed by Shepherd’s parent company
• Protect company systems, customer information, and operational continuity

Leadership & Team Development

• Lead and develop a 6‑person IT team
• Oversee 3 remote Eclipse Administrators
• Oversee 3 hybrid System Administrators
• Coordinate effectively with third‑party MSP support partners
• Establish clear expectations aligned with the Shepherd Compass
• Drive accountability, ownership, and professional development within the IT function

Improvement & Strategic Alignment

• Provide strategic input while remaining hands‑on in execution
• Manage multiple IT initiatives simultaneously with disciplined prioritization
• Identify opportunities for system enhancement and process optimization
• Support company scorecard priorities and Big Rocks through technology enablement

• Core systems are stable, secure, and perform reliably
• The IT team operates with clarity, accountability, and measurable priorities
• ERP data access and reporting support operational decision‑making
• Cybersecurity controls are documented, monitored, and function effectively
• Technology supports — rather than slows — execution across locations

• You balance strategic thinking with hands‑on technical leadership
• You prioritize system stability and risk mitigation without over complicating solutions
• You are comfortable leading distributed teams with clear accountability
• You collaborate cross‑functionally to support operational performance
• You take ownership of outcomes and expect the same from your team

• 10+ years of experience in IT administration
• 5+ years of experience managing IT resources
• Proven ability to manage multiple projects simultaneously
• Experience leading infrastructure, ERP, and cybersecurity functions
• Strong leadership, communication, and problem‑solving skills
• Ability to travel between Mid‑Atlantic locations as needed
• Ability to successfully complete pre‑employment screening requirements

Monday — Friday, standard business hours, onsite – minimum four days per week; travel between locations as needed

The expected base salary for this position is $125,000 – $150,000 annually depending on experience.

• Competitive hourly pay with opportunity for growth
• Medical, dental, and life insurance
• Prescription drug coverage
• Paid vacation and personal time
• 401(k) with employer match
• Stable organization with over 130 years of industry leadership
• A culture where reliability is noticed, ownership is rewarded, and people come first

Shepherd Electric Supply is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate based on race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.