Audio Visual On Site Specialist

CTI has been a leading AV provider for over 37 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.

At CTI, our biggest asset is our people, and we know that sometimes the most awesome employees don't fit the typical mold. If you are hardworking, friendly, and know the importance of fantastic customer service, you could be a good fit  have developed a collaborative and lively working environment, where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do.

This creative atmosphere helps us apply and share our skills with our clients, who seek quality, high-end AV and Conference Solutions.

So, what are we looking for?

We are seeking a skilled AV Systems Support Specialist to join our team supporting a high-profile, multi-floor audiovisual installation in Laurel, MD. This role involves commissioning, maintaining, and servicing advanced AV systems across three floors, including secure environments. The ideal candidate will have a strong technical foundation, a proactive approach to support, and the ability to work independently while collaborating with remote resources.

Key Responsibilities:

• Assist in the commissioning of AV systems to gain familiarity with the environment.
• Provide ongoing support for a service agreement
• Maintain and troubleshoot AV systems, including:
  • Barco True Pix .9 Video Walls
  • Barco CTRL routing systems
  • Cisco and AMX-controlled conference rooms (large, medium, small)
  • Poly all-in-one systems
  • SCIFs with multiclass switching
• Respond to daily service calls, perform break/fix tasks, and install replacement equipment.
• Provide conference support as needed.
• Access and troubleshoot DSP and control systems, with remote support from CTI programming resources for code or DSP changes.
• Continued Barco CTRL and other industry training as necessary to support the environment

Technical Requirements:

• Basic understanding of networking, including:
  • Route/switch fundamentals
  • Layer 3 switches
  • DNS configuration
• Ability to log into and navigate DSP and control systems for diagnostics.
• Willingness to attend Barco CTRL training in Atlanta.

Security Requirements:

• Must be able to obtain Secret Clearance.
• Must be willing to undergo a 7-year DCSA background investigation for Top Secret clearance.
• Top Secret or higher clearance is a strong plus.

Preferred Qualifications:

• Prior experience supporting Barco, Cisco, AMX, or Poly AV systems.
• Familiarity with SCIF environments and multiclass switching.
• Experience with AV system commissioning and service support in secure government or enterprise settings.
• Certifications such as CTS, CTS-D, or CTS-I.
• Strong troubleshooting skills across DSP, control systems, and network infrastructure.
• Ability to work independently and manage multiple service requests.
• Excellent communication and documentation skills.

Will you fit in?

• Our employees fearlessly embrace the company culture, and applicants who merely want to punch in their timecards every day are not what we are looking for.

• You can work independently with minimal guidance and aren't afraid to ask the right questions when you need help.

• You have strong verbal and written communication skills and can be the face of our company to our clients.

What's in it for you?

At CTI, we know our company's success is directly correlated to the success of our employees. So it's fitting that we thrive on and encourage employee growth, both professionally and personally. Our competitive compensation package includes:

• A competitive base salary of $70,000 - $130,000+ (DOE)
• Employer-matched medical and dental insurance (available after 60 days of employment)
• Employer-matched 401K up to 3% (at 6 months of employment)
• Bonus eligibility that is based off a results-oriented incentive plan (at 3 months of employment)
• A graduated PTO program, all major holidays off, as well as three "floating" holidays, available upon your first day of employment
• Special gifts for significant life events, such as marriage, the birth of a child, and buying a house.
• Cell phone reimbursement plan.
• Life Insurance, Long and Short Term Disability 100% paid by CTI.

CTI is an equal-opportunity employer. We do not and shall not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations. In compliance with federal law, all persons hired are required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification documentation upon hire.