Head of Infrastructure Architecture

Firm Overview

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.8 billion and operations in over 80 countries around the world, our more than 108,000 employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

We are seeking an experienced Head of Infrastructure Architecture, reporting to the Head of Infrastructure and Operations. As a senior role in the infrastructure and operations (I&O) function within IT, this individual is responsible for designing and influencing future-fit infrastructure and organization for JLL, enabling resilient and adaptable IT I&O operations across the enterprise. The head of I&O brings experience, knowledge, and future vision for transforming the I&O function, including its strategy, operating model, product and service offerings and workforce.

The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities. As a key member of the senior IT leadership team, this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value. This individual is expected to support the Head of I&O, the peer I&O functions, Application Development, Security, and GRC (Governance, Risk and Compliance) by designing solutions that align to the enterprise architecture framework and roadmap.

He or she will also serve on IT planning and policy making committees and will drive the development and adoption of enterprise technology standards, governance processes and performance metrics. This leader will also be responsible to design and delivery key cross function initiatives.

Top Level Responsibilities

• Manage a cross functional team of Infrastructure & Operations Architects. Solid reporting lines as well as matrixed
• Drive collaboration and alignment with Engineering and I&O Leads
• Comprehensive oversight of I&O technology stack
• Single point of contact for core vertical (ex: Azure) tech verticals and horizontals (ex: database)
• Prioritize overall technology improvements for I&O
• Level 3 support of Infrastructure and Applications
• Create and execute strategy:
  Create and communicate a pioneering vision for Infrastructure Architecture, including the value proposition in digital transformation, optimization of cloud and adoption of innovative technologies, such as generative AI.
• Design, optimize, redesign, and for key initiatives, deliver operating models for I&O platforms and services:
  Streamline service management practices, enable a compelling digital employee experience and improve the value the enterprise receives from infrastructure platforms and services.
• Champion innovation. Successfully influence key stakeholder groups without direct authority of their roadmaps. Take advantage of breakthrough technologies by embracing generative, automation and observability.
• Manage and optimize cloud environment:
  Create and influence strategies for cloud, edge and on-premises infrastructure, and maximize the value the enterprise receives from investments in cloud services.
• Develop and engage talent:
  Create future-proofing talent strategies to develop, upskill, and retain an adaptive workforce amid the impact of generative AI and automation and adopt leadership principles that engage teams and executives to change culture build soft skills and improve the employee experience.
• Achieve operational excellence:
  Modernize to a cost-optimized, on-time, and stable hybrid infrastructure that addresses technical debt and minimizes risks of new initiatives. Build resilient platforms to power business growth.
• Drive and communicate outcomes:
  Build relationships and collaborate effectively across various levels of the organization. Able to convey complex technical concepts and strategies that resonate with technical and non-technical stakeholders.
• Define, Measure and Drive Success:
  Work maniacally to define and more importantly, monitor, report and improve the value of Architecture and I&O, including objectives, metrics and KPIs, and track outcomes against goals, such as reducing risk and optimizing cost. Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.
• Continuously evaluates the business value of I&O, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and…