Lead UX Designer
Job in
Baltimore, Anne Arundel County, Maryland, 21212, USA
Listing for:
InstantServe LLC
Full Time
position
Listed on 2026-03-03
Job specializations:
-
IT/Tech
UI/UX Design, Digital Media / Production, Web Developer, Technical Writer
Job Description & How to Apply Below
Lead:
Lead UX DesignerLocation:
Baltimore City, MD (Hybrid)Description:Own the design process and standards for the websiteOwn and manage updates to the Digital Style and Content GuideWork with agency content managers and designers to identify user needs and Ensure agency design and UX meets those needsLead and conduct user experience (UX) research and designLead design sessions to gain insights into user behaviorTranslate user insights into digital interactionsCreate personas and other design process artifacts through user research and dataDefine interaction models and evaluate successDevelop workflows, wireframes and prototypes related to user needsVisually design digital graphics, user interfaces, and team presentationsWork closely with the development team to build and test new experiences on the City websiteBuild trust and partnerships by working alongside agency partnersHelp grow the City's human-centered approaches and spread design best practices in collaboration with web professionals across City agenciesEducation and Experience:At a minimum, you have:Five (5) years of experience in user experience (UX), user interface (UI), and/or service design; experience in digital strongly preferredDeep empathy and understanding of equity and inclusiveness, particularly as these show up in technologyExperience implementing accessibility standards in digital productsExceptional written, verbal, and visual communication skillsSkills Requirements:At a minimum, you have:Five (5) years of experience in user experience (UX), user interface (UI), and/or service design; experience in digital strongly preferredDeep empathy and understanding of equity and inclusiveness, particularly as these show up in technologyExperience implementing accessibility standards in digital productsExceptional written, verbal, and visual communication skillsThe following are desirable experiences or traits, but we don't expect you to have all of them. If you can demonstrate you're capable of fulfilling the role as described above, please apply!Comfort in high-pressure, fast-paced environments and an entrepreneurial spiritDeep familiarity with design frameworksExperience leading human-centered design workshopsFamiliar with interaction design and information architectureKnowledge of front-end development is a plusStrong organizational and interpersonal skills
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