End User Engineer, IT Specialist III- Office of Information Technology

Position: End User Engineer, IT Specialist III- Baltimore City Office of Information Technology
*** Salary Range:*** ***$81,097.00 - $ Annually
****** Hiring Salary Range: $81,097.00- $ Annually
***** Get to Know Us
** Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:
*
* Job Summary:

** We are seeking a proficient and dedicated End User Engineer to join our team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in SCCM and Intune deployment and management, and troubleshooting complex end user issues.
*
* Minimum Qualifications:

*
* *** On or before the date of filing the application, each candidate must:
****
* Education:

** Have a bachelor’s degree from an accredited college or university.
** AND
* **
* Experience:

** Have two years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integration).
** OR
* *** Equivalency Notes:
** Have an equivalent combination of education and experience.

Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.
** Licenses, Registrations, and Certificates:
** Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.
** Final date to receive applications:*
* * Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration.

*** Knowledge, Skills, & Abilities:
*** Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.
* · Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.
* · Knowledge of current trends and developments in network-based communications systems.
* · Knowledge of computer-based communications protocols.
* · Knowledge of security groups and roles and assignment of those roles.
* · Skill in developing database queries and generating reports.
* · Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.
* · Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.
* · Ability to analyze, apply logic and solve technology problems.
* · Ability to establish and maintain effective working relationships with vendors, management, technical co-workers and support specialists, and system users.
* · Ability to design complex systems consisting of a wide variety of programs, procedures, and forms.
* · Ability to schedule and perform preventative and corrective maintenance procedures and repairs.
* · Ability to write detailed technical reports and analyses.
* · Ability to develop a working knowledge of computer systems software and operating systems.
* · Ability to develop systems software and systems software testing procedures.
** Additional Information
** Previous IT work lead experience is preferred.

Previous IT experience in government is…