Salesforce Supervisor; IT Systems Technical Specialist Supervisor

Open Recruitment

If you have ever taken a flight from BWI Thurgood Marshall Airport; renewed your Maryland driver’s license; traveled to an Orioles game on the Light Rail; embarked on a cruise from the Port of Baltimore; received roadside assistance from CHART Emergency Patrol; reduced your commute time by using one of Maryland’s toll roads then you have experienced some of the superb services provided by the Maryland Department of Transportation (MDOT).

MDOT has various careers for people of all experiences, backgrounds, and abilities who come together to contribute to one mission—connecting our customers to life’s opportunities. Join us in serving our Maryland residents, visitors, and businesses!

The Maryland Department of Transportation, The Secretary’s Office (MDOT TSO), is seeking a Salesforce Supervisor (IT Systems Technical Specialist Supervisor) within the Division of Information Technology. This position is responsible for managing all aspects of the  platform including planning, developing, designing, configuring, customizing, testing, training, documenting, and implementing improvements and new or advanced systems or applications. The Salesforce Supervisor provides ongoing maintenance and support of custom applications and third‑party integrations.

• Providing Salesforce guidance to business analysts to ensure requirements are understood using user stories
• Planning and designing  system architecture
• Developing and demonstrating new or enhanced systems or applications
• Creating, defining, and implementing technical best practices and standards while collaborating with internal and external stakeholders and team members to build solutions
• Assisting with planning, designing, developing, modifying, training, and supporting other computer programs and applications
• Evaluating IT project requests
• Training, assigning, reviewing, and correcting work of other Salesforce Administrators and Developers
• Providing system administrator support to include Cornerstone Learning Management System and PULSE

The employee in this position will receive direct supervision from the Cloud Services Manager.

The current vacancy exists in the Division of Information Technology, at MDOT Maryland Transportation Authority (MDOT MDTA) which is located at 2310 Broening Highway, Baltimore, MD. This position may allow a hybrid work schedule, including telework and required on-site work hours.

MDOT offers a generous and competitive benefits package.

Education: Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology‑related field to include coursework in application, communication, database or operating systems software technology.

Experience: Four (4) years of experience designing, developing, testing, implementing, and maintaining application, communication, database or operating systems software.

* Selective

Qualification:

Two (2) years of this experience must include experience in Salesforce Lightning Development.

* This statement contains a selective qualification which is more focused in scope than the minimum qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (i.e., knowledge, skill or ability).

No substitutions are allowed for a Selective Qualification.

• Salesforce Certified Advanced Administrator
• Salesforce Certified Application Architect
• Salesforce Platform Developer II
• Experience managing a version control solution i.e., Bitbucket

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position for which you are applying.

If you have held more than one position at the same employer, please list each position…