Nokia O&M Support Engineer Middle East

Job Title:

Nokia O&M Support Engineer

MLR Associates | Middle East

Recruiting Company: MLR Associates

Job Location:

Middle East

Job Type: Contract

Application Method:
Send your CV to m

MLR Associates is seeking a highly skilled Nokia O&M Support Engineer to support day‑to‑day operations, maintenance, troubleshooting, and system optimization for Nokia network solutions. This role is vital in ensuring reliable service continuity, proactive monitoring, and seamless coordination with Nokia L2/L3 support teams.

As a Nokia O&M Support Engineer, you will handle daily operational and maintenance tasks across Nokia core network systems, ensuring timely issue resolution and proactive system stability. You will interact directly with Nokia L2/L3 support engineers, manage event isolation, collect logs/traces for analysis, and execute recommended corrective actions. Additionally, you will support software upgrades, configuration rollouts, KPI tracking, and operational improvements.

This position requires a hands‑on engineer who can perform detailed diagnostics while providing expert guidance to customer operations teams.

• Manage daily maintenance activities, including opening and tracking tickets with Nokia Central Support
• Collaborate with Nokia L2/L3 engineers for troubleshooting, log collection, and resolution execution
• Perform proactive monitoring, surveillance, event detection, and fault isolation
• Conduct first‑line troubleshooting and resolve operational issues
• Escalate complex technical problems to Nokia L2/L3 teams
• Execute routine diagnostics and implement corrective actions
• Support operational deployment of Nokia software upgrades
• Support configuration updates across Nokia network solutions
• Track KPIs, produce support performance reports, and analyze trends
• Develop and improve fault diagnosis procedures
  
  Provide consultancy and recommendations to customer operations teams

• Strong experience in Nokia O&M or telecom network support roles
• Hands‑on experience with Nokia core network elements and operational processes
• Proficiency in log/traces collection, fault isolation, and incident management
• Understanding of performance KPIs and O&M best practices
• Experience with network software upgrades and configuration rollouts
• Strong communication and customer support skills
• Ability to collaborate with vendor L2/L3 engineering teams

• Experience with multi‑vendor telecom environments
• Familiarity with ITIL processes or certification
• Knowledge of automation scripts for monitoring or diagnostics
• Prior work experience in the Middle East telecom sector
• Background in 4G/5G core operations

When applying, highlight real‑world scenarios where you resolved complex Nokia network issues—include specific logs, KPIs, or procedures you utilized. Clear evidence of hands‑on O&M expertise greatly improves your chances for roles requiring vendor‑level coordination.