IT Manager

** About Shepherd Electric Supply
** Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through.

Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.
** Why This Role Matters
** Operational excellence depends on technology that works — reliably, securely, and without disruption.

The IT Manager ensures that Shepherd’s infrastructure, applications, ERP systems, and cybersecurity posture support business continuity and strategic growth. When systems are stable, data is accessible, and risks are managed proactively, the organization can execute its Big Rocks with confidence.

This role protects business continuity, safeguards company data, and enables operational efficiency across all seven locations.
** Key Outcomes
*** Organized by what matters, not just what you do.
*** Infrastructure & Systems Reliability*** ###
• Lead day-to-day operations of the IT Department* ###
• Oversee infrastructure including data center, hardware, mobile devices, warehouse technology, and printers* ### Ensure application stability across Eclipse ERP, Zoom, Adobe, Teams, Outlook, and related platforms* ### Maintain uptime and responsiveness across all locations
** ERP & Business Systems Performance*** ### Maintain and optimize Eclipse ERP (Epicor) and ERP-adjacent systems* ### Oversee Job Management, Eclipse Forms, Innovo Deliver and Stockroom, WPCRM, and Bill Trust* ### Provide ERP data, API access, and system support to Business Optimization and Transformation initiatives* ### Ensure data integrity, accessibility, and reporting reliability###
** Cybersecurity & Risk Management*** ### Oversee MDR, EDR, network monitoring, vulnerability management, and backup & recovery systems* ### Maintain disciplined cybersecurity practices aligned with parent company expectations* ### Implement policies and solutions directed by Shepherd’s parent company* ### Protect company systems, customer information, and operational continuity
** Leadership & Team Development*** ### Lead and develop a 6-person IT team* ### Oversee 3 remote Eclipse Administrators* ### Oversee 3 hybrid System Administrators* ### Coordinate effectively with third-party MSP support partners* ### Establish clear expectations aligned with the Shepherd Compass* ### Drive accountability, ownership, and professional development within the IT function
** Improvement & Strategic Alignment*** ### Provide strategic input while remaining hands-on in execution* ### Manage multiple IT initiatives simultaneously with disciplined prioritization* ### Identify opportunities for system enhancement and process optimization* ### Support company scorecard priorities and Big Rocks through technology enablement
** What Success Looks Like
** After 90 days, you and your supervisor should both be able to point to these markers:
* Core systems are stable, secure, and perform reliably
* The IT team operates with clarity, accountability, and measurable priorities
* ERP data access and reporting support operational decision-making
* Cybersecurity controls are documented, monitored, and function effectively
* Technology supports — rather than slows — execution across locations
** Who Thrives Here
** This role is a strong fit if:
* You balance strategic thinking with hands-on technical leadership
* You prioritize system stability and risk mitigation without over complicating solutions
* You are comfortable leading distributed teams with clear accountability
* You collaborate cross-functionally to support operational performance
* You take ownership of outcomes and expect the same from your team
** Qualifications & Requirements
*** 10+ years of experience in IT administration
* 5+ years of experience managing IT resources
* Proven ability to manage multiple projects simultaneously
* Experience…