Systems Engineer; IT@JH Enterprise

IT@JH Enterprise Directory and Messaging is seeking a Systems Engineer who will support Johns Hopkins University and Medicine for all affiliations, including faculty, staff, students, and administrative departments. The role requires in-depth knowledge of various email technologies such as the JH Email Gateway (Cisco Iron Ports), Listserv (Sympa), and Microsoft Exchange, which are hosted on Windows and Linux-based systems.

Develop solutions based on extensive technical knowledge, skills and experience; influence clients toward innovative and integrated solutions. Responsible for full lifecycle of medium to large sized complex projects; strong technical skills; strong ability to understand complex business processes. Complex and large projects are typically applications or systems with 501-3000 concurrent users requiring uptime commensurate with Clinical, Business-critical, Education-critical or Enterprise systems.

Impacts of outages will cause major disruption such as implementation of downtime procedures, major disruption of business operations, and/or cascades to more than 7 systems/applications. Disruptions are without obvious or simple workarounds. Build and maintain client relationships through positive interactions. May help lower-level positions. Project scope can span an entire department, division, or enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission‑critical systems.

Projects often require interaction with various departments and teams both within and outside the department. Work is complex.

• Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
• Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
• Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open‑source or Internet2 initiatives) to provide configurable tools to the customers.
• Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes.
• Research, recommend, and implement new technologies based on the value to the institutions.
• Work with vendor processes and products to improve the quality and fit for the institutions. Typically establishes product mastery and demonstrates initiative for improvements.

• Install and configure complex server hardware and operating systems by following technical documentation to provide a working product.
• Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment to ensure system integrity.
• Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
• Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.

• Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
• Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
• Develop complex scripts and solutions by using departmental standards to automate systems management.
• Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
• Design and/or…