Technical Program Manager, Operations Manager II; NCS - Mayor's Office of and Inno

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&DD, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: (Use the "Apply for this Job" box below)./benefits

Salary Range: $ - $ Annually

Starting Pay: $ Annually

About the Mayor’s Office of Performance and Innovation (OPI)

The Mayor’s Office of Performance and Innovation (OPI) is Baltimore’s in-house strategy, performance, and data team. We work across city agencies to strengthen service delivery, build modern data and digital capabilities, and promote transparency. OPI uses data and design to help improve services in ways that residents and staff can see and feel.

The Technical Program Manager (TPM) leads cross-functional delivery for the Deputy Chief Data Officer’s portfolio which includes citywide data and analytics, data governance, and resident-facing technical products led by the Baltimore Design Lab. This role helps the City deliver digital tools and data products that make services more transparent, efficient, and accessible to constituents. The TPM owns portfolio roadmaps, technical requirements, delivery cadence, and risk and issue management, coordinates quality assurance and user-acceptance testing, as well as coordinates closely with Baltimore City Information Technology (BCIT) on change control.

The TPM operates as a single source of truth for the Data team’s portfolio using agile project management tools including Jira and knowledge management platforms including SharePoint. The TPM ensures that the team ships reliable increments on a predictable cadence with acceptance evidence and stable operations and measure impact post-release, including data quality, adoption, and resident value. This position reports to the Deputy Chief Data Officer.

• Run standardized intake, producing project briefs (including the problem, public value, scope, interfaces/APIs, risks, and the Definition of Done). Maintain integrated quarterly roadmaps and release calendars.
• Translate needs into user stories, acceptance criteria, data contracts, API specs, observability expectations, privacy impacts, and accessibility requirements.
• Coordinate architecture and security reviews with and BCIT applications, infrastructure, and Info Sec.
• Operate agile ceremonies (backlog grooming, sprint planning, standups, demos, retrospectives). Track blockers and drives timely decisions and escalations.
• Supports data governance through operationalizing owner/steward accountability, sharing agreements, access workflows, and change management in collaboration with OPI’s Deputy Director.
• Partner on MVP scope, and outcome metrics; coordinate UX/service design research, prototyping, usability testing, and adoption measurement post-launch.
• Create templates, and versioned artifacts (briefs, requirements, data dictionaries, diagrams, SOPs, runbooks, release notes) in SharePoint.
• Publish regular status and monthly executive summaries; plan training, SOP updates, operational runbooks, and handoffs to steady-state owners.
• Perform other related duties as assigned to support OPI’s mission and innovation agenda.

Work of this class involves managerial work related to the administration of departmental policy and overseeing or coordinating agency operations.

This position is required to work evening and weekend…