Mac Support Technician

DESCRIPTION

Leidos is seeking a Mac Support Technician to provide deskside Mac Book support for onsite and remote staff at the Social Security Administration (SSA). The position requires the candidate to work on site in Woodlawn, MD five days a week.

• Company that puts employees first, with a focus on career, flexibility, and well‑being.
• Inclusive environment that fosters collaboration and ideas.
• Strong sense of ownership, urgency, and drive for daily mission success.
• Proactive outward communication and technical leadership.
• Can act as a catalyst, solving complex problems and providing innovative solutions.
• Flexible, creative, and resilient to pivot the mission for success.
• Courage to make tough ethical decisions with pride, transparency, and respect.

• Use strong problem‑solving and customer service skills to troubleshoot onsite and remote user issues.
• Assist in the acquisition, installation, testing, and evaluation of Mac Book hardware and software.
• Install, configure, and troubleshoot Mac Books and laptops.
• Track inventory, including the location of all systems and software releases.
• Conduct inventory reviews.
• Create technical documentation and administer on Service Now, Confluence, or SharePoint.
• Brief management, customers, team, or vendors using written or oral communication at an appropriate technical level.
• Perform all other duties as assigned.

• Bachelor's degree in computer science, mathematics, engineering, or a related field with less than 2 years of experience. Additional years of experience may substitute for the degree.
• Master's or doctoral degree may substitute for required experience.

• Solid experience using Jamf Pro for device enrollment, software deployment, remote troubleshooting, and compliance monitoring.
• Experience troubleshooting hardware/software interface and interoperability problems on macOS, iOS, and iPadOS.
• Experience with imaging, configuring, deploying, and troubleshooting Mac Books, iPads, and iPhones.
• Extensive knowledge of Mac operating systems, system configurations, and troubleshooting.
• Knowledge of network protocols, VPN configurations, SSL certificates, and integration of Mac systems in mixed‑OS environments.
• Experience providing technical support and customer service directly to users.
• Proficiency in using incident ticketing systems such as Service Now or Jira.
• Ability to lift, move, and set up workstations up to 50 lbs.; ability to drive less than 10 miles between Washington, DC and surrounding Leidos buildings.
• Excellent communication and written skills.

• Apple Certified Support Professional, Apple Certified IT Professional, or Jamf Pro certifications.
• Experience administering Jamf Pro server including installation, upgrades, configuration, and troubleshooting.
• Basic knowledge of Jamf Composer for creating custom software packages.
• Familiarity with Microsoft Intune for cross‑platform compliance.
• Experience with automation and scripting using Apple Script, Shell Scripts, Automator, or Launchd.
• Experience working with government or highly regulated customers such as the SSA.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, or any other protected status. Leidos will also consider applicants with criminal histories consistent with applicable law.