Enterprise IT Architect & Data Integrity Analyst

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This is a full time contractual position with three open position available (CJAMS Analyst, Enterprise Architect and Data Analyst)

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Office of Technology for Human Services 1100 Eastern Boulevard Essex , MD 21221

CJAMS Support Analyst This position provides critical technical and customer support within the Innovation pillar of OTHS. The primary purpose is to deliver comprehensive incident management and system‑related support for the Social Services Administration (SSA) program services. This role ensures the operational reliability of mission‑critical applications, including CJAMS (Child Juvenile and Adult Management System) and applications supporting Child and Adult Protective Services.

Enterprise Architect This position serves as a primary technical lead within the Framework pillar of OTHS, acting as the operational backbone for the entire IT organization. The Enterprise Architect focuses on eliminating operational bottlenecks through rigorous process engineering, technical documentation, and the strategic optimization of enterprise tools such as Service Now and Open Gov. By mapping complex workflows and establishing governance protocols, this role ensures a standardized, secure, and efficient IT environment.

Data Analyst This position supports the Data Integrity Team within the OTHS Framework Pillar. The team collaborates with various units in DHS, Maryland Benefits, and other agencies to reconcile, correct, and proactively prevent problems involving customer data. These efforts enable DHS to utilize Master Data Management (MDM) systems to provide improved customer service to citizens and prevent fraud. Additionally, this position requires cross‑functional support of various DHS online applications by supporting incident resolution and working with Scrum teams as they design, develop, test, and implement system updates.

These efforts support DHS as it seeks to implement continuous improvement of systems that deliver services and assistance to Maryland's most vulnerable citizens.

CJAMS Self‑assign and manage user support calls and tickets documented in the OTHS Service Desk for CJAMS and Protective Services applications. Conduct in‑depth research and problem analysis to determine if reported issues are system defects, training gaps, or user errors. Document appropriate resolutions in the Incident Management system and follow through with end‑users to ensure satisfactory closure. Perform root‑cause analysis on recurring data discrepancies or functional errors within SSA applications.

Maintain high levels of responsiveness to meet established Service Level Agreements (SLAs) for critical social service systems. Provide direct technical assistance to central and local SSA stakeholders, explaining system procedures and functionality clearly. Enterprise Architect Direct the end‑to‑end process mapping of 15+ internal workflows to identify and eliminate operational inefficiencies. Engineer automated solutions to replace manual hand‑offs, streamlining IT service delivery and data integrity efforts.

Analyze existing bottlenecks within the framework domain and propose architectural solutions to improve throughput. Establish and maintain the 'Innovation Framework' to ensure all emerging applications adhere to uniform security, deployment, and documentation protocols. Lead the design and implementation of a centralized Enterprise Service Catalog. Data Analyst Assists in the resolution of data integrity issues (e.g., duplicate customer IDs, erroneous demographic information) by…