EPIC Client Systems Administrator

Under limited supervision, the ECSA I is responsible for configuring and managing systems that provide the supporting infrastructure of the EPIC electronic health record application. The ECSA I is primarily responsible for executing build and workflow integration client systems tasks, in support of the EPIC applications group. The ECSA I also assist the ECSA II with the administration and maintenance of the client systems server environment.

May also be asked to assist with the build of various client systems servers.

• Associate degree preferred in related field or equivalent experience.

• 3-5 years' progressive experience, in design and deployment of a clinical information system preferred. Experience with Microsoft Windows server/desktop OS platforms.

• Hardware and operating system management for database servers
• Epic client system management
• Storage area and network management
• Strong communication skills
• Use basic system operating
• Provision storage resources to the various servers
• Monitor SAN status, logs, and performance
• Modify layouts appropriately as access patterns and loads warrant
• Enable and modify snapshot activity for backup
• Schedule firmware and software updates and fixes as appropriate
• Carefully monitor backup logs for completeness and efficiency

• EPIC certification within 6 months;
  Windows Server OS certification preferred.

• Prioritize tasks, resolve conflicts, maintain issues lists.
• Probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
• Maintain regular communication with EPIC representatives.
• Work with EPIC representative(s) and the organization's business community and end-users to ensure the system meets the organization's business needs.
• Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with EPIC software.
• Investigate end-users' preference while collaborating on build decisions.
• Analyze business operations as they relate to build decisions.
• Prioritize and implement requested changes to the system. Assists with the monthly maintenance program.
• Analyze new functionality in releases to determine how it should be used.
• Review software, coordinate software updates and changes as well as review and test each new release.
• Collect information regarding potential system enhancement needs and prepare details of specifications as needed.
• Analyze data conversion needs.
• Ensure that data coming across an interface into an EPIC application meets the business need.
• Document team procedures for implementing system changes and other tasks.
• Set standards for naming and numbering conventions and security classifications using single EPIC Style Guide for Master File Naming and Numbering Conventions.
• Adhere to change control processes and procedures for the system.
• Participate in training and work with end-users. Troubleshoot problems and questions from end-users.

• Respect
  • Treats others with fairness, kindness, and respect for personal dignity and privacy
  • Listens and responds appropriately to others' needs, feelings, and capabilities
• Excellence
  • Meets and/or exceeds customer expectations
  • Actively pursues learning and self-development
  • Pays attention to detail; follows through
• Accountability
  • Takes ownership of problems and does what is needed to solve them
  • Appropriately plans and utilizes required resources for various job duties
  • Reports to work regularly and on time
• Teamwork
  • Works cooperatively and collaboratively with others for the success of the team
  • Addresses and resolves conflict in a positive way
  • Seeks out the ideas of others to reach the best solutions
  • Acknowledges and celebrates the contribution of others
• Ethical Behavior
  • Demonstrates honesty, integrity and good judgment
  • Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
• Results
  • Embraces change and improvement in the work environment
  • Continuously seeks to improve the quality of products/services
  • Displays flexibility in dealing with new situations or obstacles
  • Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$72,782.10 - $

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

GBMC Health Care and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.