Research IT Facilitator; IT@JH Research Solutions

Overview

IT@JH Research IT Solutions is seeking a highly collaborative, user-centered Research IT Facilitator
, who will provide analysis and facilitation services for a range of IT solutions developed to meet the diverse needs of the Johns Hopkins University (JHU) and Johns Hopkins Medicine (JHM) research community. This role will contribute to critical delivery of service offerings for the Research IT Solutions unit being rolled out under the Office of the Deputy CIO, as part of Johns Hopkins’ expanding central IT support for the research mission.

Research IT Solutions offers a coordinated experience to investigators through the design and facilitation of secure, cutting-edge IT solutions and services, developed and supported in collaboration with key IT teams and support partners across the institution. Research IT Solutions bridges the gap between technology and research, helping investigators navigate the complexities of IT throughout the research lifecycle.

The responsibilities listed below are typical examples of the work performed by this position. Not all duties are included, nor is it expected that everyone in this position will be assigned every job responsibility.

• Work with sponsors and users to define project scope and objectives. Conduct user interviews for requirements gathering. Analyze business problems and propose appropriate automated solutions, business processes and procedures. Research and recommend system design and enhancements to minimize costs and maximize system use.
• Work closely with project managers and project teams to provide testing timelines and status as well as requirements gathering.
• Create test strategy based on the analysis of design document and requirements.
• Design test plans for projects and work with project teams and business partners to obtain approval.
• Facilitate integrated testing of business solutions. Create test plans, coordinate testing, data validation sessions and conduct unit and functional testing. Ensure that requirements, design and testing documentation meet department standards.
• Generate test scripts and perform test analysis. Test scripts will be manual or automated.
• Execute some functional and technical tests according to test plans and scripts, document results, and quickly identify, communicate and/or troubleshoot issues. Facilitate data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed.
• Report test results and metrics to management and team in timely manner.
• Define test cases, scripts and corresponding data sets.
• Manage and execute test preparation activities with minimal supervision.
• Perform test execution and defect tracking (if applicable).
• Learn, support, maintain and train users on testing tools.
• Identify other uses and expansion of the tool sets.
• Write business cases, business requirements, develop functional specs and functional prototypes.
• Evaluate client needs for quantitative analysis and participate in creating and articulating relevant solutions.
• Communicate and collaborate with data analysts, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems.
• Facilitate meetings, create status reports and communicate with stakeholders or business users, under guidance.

• Bachelor's Degree.
• Five years of related experience preferably within testing and business requirement gathering.
• At least 5 or more years of business requirement gathering experience and/or hands-on experience with system / integration / user acceptance testing (automated and manual).
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Advanced Degree or multi-year lab experience in a scientific discipline, with strong understanding of the research project lifecycle.
• Proven written, verbal and interpersonal skills, with exceptional listening and customer…