Field AV Installation Tech

At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day.

Job Function:
Repair & Service

Location:

US

Work Flexibility:
Remote

Pay Range: $24.81 - $34.88 / PER HOUR

Job

This position will require up to 70-80% travel, Mon – Fri travel most weeks of the year with the potential for a weekend project every 6th week. Travel will be local, when possible, but it very well could be from coast to coast depending upon business needs.

Role can be filled in the following locations: DC, Baltimore, Philadelphia, Nashville, Atlanta, Detroit

Job Purpose and Core Tasks:

The Product Deployment Specialist I supports a positive customer experience by performing the primary field operation duties of deploying audio-visual and network-based integrated OR systems (current and legacy) within a medical operating room environment. Responsibilities include constructing the digital infrastructure of an operating room: physical placement/installation/termination of equipment and cabling, and configuration of software. Exhibits professionalism always by following SOPs, SLAs, and work instructions.

Supports a specified geographic region and/or other regions as assigned. Deploys product to bring an operating room to life.

Works with a team of 2+ specialists to install operating room integration deliverables.

• Demonstrates responsibility in communicating effectively with internal and external customers.
• Achieving excellent customer satisfaction by meeting established deadlines, SOPs, and SLAs.
• Execute tasks as assigned by management in an organized and thoughtful manner.
• Must be able to maintain productive working relationships and treat fellow employees with respect.

Technical Expertise:

• Attends technical update classes/training in the field, virtually or in a designated KARL STORZ site as scheduled.

Documentation and Paperwork Responsibility:

• Utilizes technology (iPhone, computer, and related software and applications) to perform required administrative duties (e.g., timesheets) on a weekly, monthly, and quarterly basis.
• Submits corporate documentation on time with rigor.
• Completes and submits daily project status reports and delivers/communicates status reports with project management daily or in a frequency agreed upon by the project team.
• Responsible for cost‑effectively managing travel and equipment expenses.
• Responsible for maintaining up‑to‑date hospital credentialing portfolio. Follows hospital protocols and upholds KARL STORZ standards of professional conduct when working with customers, management, and fellow employees. Utilizes customer protocols when entering and exiting facilities and abides by all KARL STORZ protocols and procedures.

Additional Requirements:

• Good driving record and the ability to travel up to 80% throughout the US, Canada, and Mexico to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, and surgery centers.
• Flexible scheduling may be required to accommodate customer needs. This may include working outside of an 8:00 AM to 5:00 PM workday. May be required to work evening, early morning, or weekend shifts as needed to complete projects.

Minimum Knowledge, Education, and Skill Requirements:

Required:

Minimum years of relevant work experience: Minimum of 3-5 years of general work experience, AV / IP cabling experience preferred (see below)

Minimum education, certifications and/or credentials: High School Diploma or GED or equivalent combination of education and relevant experience, meets or exceeds Technical Goal Guidelines below.

Minimum hard skill requirements – Technical Goal Guidelines:

• Basic experience in audio/video control systems or medical devices or computer systems
• Able to use hand tools and power meters.
• Adequate computer skills with proficiency in Microsoft Office, including Word, and Excel
• Familiarity with mobile tools and application
• Ability to communicate professionally and articulately with customers.
• Ability to adapt and demonstrate flexibility in dealing with changing priorities and work…