Service Desk Lead — IT Support & Team Leadership
Job in
Baltimore, Anne Arundel County, Maryland, 21276, USA
Listed on 2026-02-28
Listing for:
Maryland Department of Information Technology
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Systems Administrator, IT Support
Job Description & How to Apply Below
A government agency in Maryland is seeking a Service Desk Lead to manage the daily operations of the Service Desk team. This role is critical to ensuring efficient, high-quality technical support for State agencies. Responsibilities include supervising the Service Desk team, providing technical guidance, tracking key performance indicators for service delivery, and managing incidents. Ideal candidates will have at least two years of experience in client-side support and familiarity with ticketing systems like Service Now.
The position offers opportunities for professional development and leadership.
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