System Administrator, Level 2

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Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT system infrastructure and processes related to these systems. Provide support to IT systems including day‑to‑day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to agency management and internal customers.

Provide support for the dispatch system and hardware problems and remain involved in the resolution process. Configure and manage UNIX and Windows operating systems and install/load operating system software, troubleshoot, maintain integrity and configure network components along with implementing operating system enhancements to improve reliability and performance.

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day‑to‑day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in‑depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of, and configure network components, along with implementing operating system enhancements to improve reliability and performance

• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity
• Bachelor’s degree in a technical discipline from an accredited college or university (or five (5) years of additional SA experience may substitute for a bachelor’s degree)
• DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher
• Clearance:
  Active TS/SCI with an appropriate current polygraph
• Ability to receive privileged access rights

• Employer‑Paid Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program

Mid‑Senior level

Full‑time

Other

IT Services and IT Consulting