CAD Technical Manager; NCS - BCIT

CAD Technical Manager (NCS) - BCIT page is loaded## CAD Technical Manager (NCS) - BCITlocations:
Baltimore Police Department - HQtime type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
March 31, 2026 (30+ days left to apply) job requisition :
R0015581
** THIS IS A NON-CIVIL SERVICE POSITION
***** Salary Range:******$ - $ Annually
****** Starting Pay Range:******$ – $ Annually
***** Get to Know Us
** Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:
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* Job Summary:

** The Computer Aided Dispatch (CAD) Technical Manager plans, designs, and administers all aspects of the City of Baltimore’s CAD and 911 technology infrastructure and operations. They are responsible for the overall management of the Agency’s current CAD and 911 Systems including vendor contract oversight, database management, reports and analysis of data, password reset, system changes, updates, system patches, system upgrades and all associated documentation.  

This includes but is not limited to change control and change management.  The position is the CAD group’s supervising manager as well as the liaison between users, vendors, and Baltimore City Agencies including, but not limited to Fire and Police.
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* Essential Functions:

*** Manages CAD and 911 Vendors, as well as all pertinent ancillary vendors as necessary.
* Assigns work, approves leave and manages all CAD technical support staff including contractors.
* Coordinates all CAD and 911 technical efforts with all PSSEC Agencies.
* Serve as the subject matter expert (SME) in conjunction with Agency Project Manager, technical leads, vendor support staff, upgrades and testing.
* Identifies and oversees proactive or preventive maintenance, patches and testing.
* Manages remediation on system and user issues.
* Develops and distributes documentation, MOUs, SOPs and other pertinent documentation.
* Support all City government administrative functions relative to CAD and 911.
* Knowledge and understanding Next Generation 911 and CJIS compliance that support the CAD and 911 Environments.
* Attends and participates in user meetings including Fire, Police, 311, and Dept. of Public Works.
* Identifies and documents system and operational enhancements.
* Supports emergency activation of the Emergency Operations Center (OEM) as directed by the PSSEC Director.
* Provide SME directions on system upgrades, enhancements or replacements;
* On-Call 24/7 for after hour emergencies and EOC Activations; and
* Performs other duties as assigned.
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* Minimum Qualifications:

*** 4 Year College Degree with computer science coursework preferred – may substitute one year of experience for every year of college
* Five years’ experience in the administration of CAD and 911 systems, with at least three years’ experience supervising other CAD and 911 system technical staff
* Three years’ experience with police, fire and EMS dispatching methodologies
** Knowledge, Skills, & Abilities:
*** Knowledge of public safety Computer Aided Dispatch and 911 systems, and a high-level understanding of the services provided by a communications center to police, fire and emergency medical services (EMS); general understanding of computer application software packages
* Preferred knowledge of Tiburon CAD (Stratus and/or Command CAD), Vesta 911, and Priority Dispatch Software and systems
* Ability to…