Service Desk Analyst

Who We Are:

Life Bridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

To provide support and services to end users of Life Bridge Health's Information Systems. Maintain equipment/end user functionality/productivity. Provide Tier-1 end user support with all relevant Windows operating systems, Microsoft Office and various in-house desktop applications. Provide end user assistance in understanding how to use the tools to complete their functions. Perform preventative maintenance on installed equipment. Provide Tier-1 end user support with hardware issues.

Document support outcomes that are beneficial to both the team and the end user. Accurately document problem description/resolution into Help Desk tracking software. Assists in the creation of meaningful documentation on application support. Review system trouble-shooting documentation for completeness, currency and availability and obtains updates as required. Assists in the development of policies and procedures for customer support. Performs analysis for hardware and software inquiries/problems.

Diagnose end user problem utilizing support documentation. Analyze end user question/request utilizing departmental standards.

• Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field.
• 1-3 years of experience.

• Impact:
  Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
• Growth:
  Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
• Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
• Benefits:
  Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region:
Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

Life Bridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.