Service Desk Analyst

We’re looking for a detail-oriented, customer-focused Help Desk Support Specialist to join our team. In this role, you’ll serve as the first point of contact for end users, providing technical support, troubleshooting, and issue resolution in a fast-paced help desk environment.

• Manage, log, and resolve 40-50 customer interactions per day with accuracy and professionalism
• Serve as a customer advocate, ensuring timely and effective problem resolution
• Apply intermediate to advanced troubleshooting skills across a variety of technical issues
• Diagnose and resolve end-user calls within a single point of contact support model
• Collaborate with team members and provide assistance when needed
• Maintain a 75% first-call resolution rate; average call time is approximately 6 minutes
• Support common issues related:
• Microsoft Outlook
• Microsoft Word
• Desksite (Document Management System)
• Mobile devices
• IP phones
• Document formatting

• Monday-Friday, 1:00 PM – 10:00 PM

• Hybrid schedule:
  In-office work required two days per week (Tuesdays and Wednesdays)
• Frequency may increase based on business needs
• Participation in two TEK holidays per year, each requiring a 9-hour shift

This is a Contract position based out of Baltimore, MD.

The pay range for this position is $16.50 – $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 22, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.