IT Administrator II; Engineering Business Office

IT Administrator II (Engineering Business Office)

2 days ago – Be among the first 25 applicants.

The Whiting School of Engineering employs server and workstation technologies to support academic, research, and administrative activities. Leveraging enterprise tools within WSE IT, we are seeking an IT Administrator II who will support the departments of WSE in their use of endpoint computing devices on Windows, Macintosh, and mobile platforms. The position is part of a team providing direct support to several hundred users across WSE departments, primarily faculty, staff, and postdoctoral fellows, with some graduate and undergraduate students as well.

Supports a diverse set of needs for research, administrative and instructional computing.

Works with minimal guidance and direction. Prioritizes and performs tasks independently with regular process updates. Participates in segments of projects. Leads routine standalone projects (for example planning and implementing the movement of discrete workstations from one area to another). Device management complexity is typically at an intermediate level. Demonstrates ability in technology and/or understanding of the business, clinical, education, and research process.

Builds and maintains relationships through positive interactions. Demonstrates ability to provide good customer service. Tasks are moderately complex (i.e., working with multiple devices, or integrated software, or software that affects multiple customers).

• Evaluate and document customer needs for devices connected to the network environment by meeting with the customer to gather information on business problems and recommend solutions.
• Assist in planning: installation of network operating systems, cabling, servers and client hardware; migration of files, data, and applications from other systems to the device environment; client hardware moves; and creation or acquisition of programs and other user interfaces by working with technical peers and customers to deliver quality solutions to the customers and the environment.
• Evaluate and recommend vendor software packages and hardware by investigating tools available in the industry to support the customers and the current environment.
• Create software utilities for device management such as printer setup utilities, font downloading utilities and batch files and for automated installation of software on client devices by using standard desktop tools to improve total cost of ownership and customer service.
• Provide input to establishing device procedures and standards such as access methods and time, security validation checks, and documentation by working with team members to ensure conformance with information systems and organization objectives.

• Deliver, move, and install devices and related software including client devices, Web servers, file and application servers, peripherals, operating systems, standard software and vendor software by following documented standards and procedures to provide equipment and service to the customers and to the environment.
• Manage desktop device life cycle by maintaining device and software inventories, by performing preventive maintenance according to documentation and standards, and by repairing and replacing equipment as needed to deliver service to the customers.
• Respond to assigned alerts on servers, devices, storage utilization, and Directory service health and device performance by using appropriate tools to provide stable performance to the customers.
• Create, schedule, monitor, and validate quality of desktop backups by following standards and documented procedures to ensure that recovery is possible in the event of equipment or software failure. Restore files as needed.
• Interface with customers by meeting with them to provide support of Business Continuity plan. Participate in disaster plans for equipment supported by attending meetings with technical team and customers.
• Execute test plans, create test problem reports and report on problem resolution by following documentation and standards of the department to…