Doit End User Support Spec Ld​/Adv

Introduction

The Department of Information Technology (DoIT) provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch. Striving to provide the highest level of customer service to its internal and external customers, DoIT supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.

STD 0020

6 St. Paul, Baltimore, MD 21202

This position will lead and coordinate special IT projects for the State of Maryland Governor/Lt. Governor and other Executive offices of the Governor. This position involves providing specialized, white glove support directly to the State of Maryland Governor, Lt. Governor and their staff who work out of 6 St. Paul weekly. This position also encompasses providing support to agency Executive staff members, VIP customers and visitors, as well as customers from various other DoIT supported agencies.

It entails supporting their technology needs and user support requirements, adapting to fast paced and dynamic environments, with the ability to multitask efficiently and effectively and is responsible for coordination of all efforts towards resolution of the VIP support request.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience providing client-side computer hardware and software assistance to supported end users. This includes providing technical guidance to users, diagnosing and resolving issues, coordinating configurations and installations, installing system software and hardware, and general troubleshooting of PC hardware and software.

Notes:

Preferred Qualifications:

• Six months or more experience working with high level executives and providing white glove VIP services in a fast-paced environment.
• Six months or more experience in each of the following applications/tools:
  Microsoft 365, Google Suite, Adobe and video conferencing tools such as Teams, Google Meet, Web Ex, Zoom, and Go To Meeting .
• Proven experience working with Windows and MAC OS systems.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment)…