Service Desk Analyst

Key Responsibilities

• Manage, log, and resolve 40-50 customer interactions per day with accuracy and professionalism
• Serve as a customer advocate, ensuring timely and effective problem resolution
• Apply intermediate to advanced troubleshooting skills across a variety of technical issues
• Diagnose and resolve end‑user calls within a single point of contact support model
• Collaborate with team members and provide assistance when needed
• Maintain a 75% first‑call resolution rate; average call time is approximately 6 minutes
• Support common issues related to:
  • Microsoft Outlook
  • Microsoft Word
  • Desksite (Document Management System)
  • Mobile devices
  • IP phones
  • Document formatting

Monday‑Friday, 1:00 PM – 10:00 PM

Hybrid schedule:
In‑office work required two days per week (Tuesdays and Wednesdays). Frequency may increase based on business needs.

Participation in two TEK holidays per year, each requiring a 9‑hour shift.

Contract position based out of Baltimore, MD.

The pay range for this position is $16.50 – $18.00 per hour.

Benefits may include, but are not limited to, the following:

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for the employee and dependents)
• Short‑term and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off / leave (PTO, vacation or sick leave)

Hybrid position in Baltimore, MD.

Position anticipated to close on Jan 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.