Systems Administrator

Job Description Location

Baltimore, MD — This position requires working on-site at our Baltimore office 5 days per week, with up to 25% travel to company sites (typically one week per month).

The Systems Administrator is a key IT professional responsible for the configuration, management, and maintenance of the organization's computer systems. This role involves ensuring the secure and efficient operation of the company’s infrastructure, including hardware, software, and network components. The Systems Administrator will support troubleshooting, system performance monitoring, and will collaborate with internal teams and third-party vendors to resolve technical issues.

• Infrastructure Support
  • Resolve Help Desk tickets, including troubleshooting, software installations, hardware replacements, and addressing general IT issues from end users. Demonstrate ability to determine if and when escalation is appropriate and route to the appropriate support person or IT manager.
  • Maintain and manage network infrastructure (VPN, WiFi, LAN), ensuring connectivity and stability across all systems.
  • Administer databases, including storage monitoring and cleanup (e.g., K: drive), system backups, and server maintenance.
  • Manage Microsoft Azure and Active Directory environments, ensuring proper functionality and security.
  • Participate in infrastructure migration projects in collaboration with the corporate IT team, under the direction of your local manager.
  • Oversee implementation of IT Security compliance, including antivirus software, such as Sentinel One.
  • Maintain and support printer services to meet site requirements.
  • Manage user access and permissions for  and additional systems as applicable.
• Server Administration
  • Oversee the installation, configuration, and maintenance of servers to ensure uptime and efficiency.
• End-User Device Management
  • Handle user account setups, laptop configuration, deployment for onboarding and departures.
  • In the event that a device cannot be located or is lost, be proactive to find the device by discussing with the employee directly or if applicable, their manager (for terminated users), as well as HR.
• Application Support
  • Provide support for internally developed applications, including METrak, Fabric, Scheduling software, Sharepoint and other customized applications.
  • Act as a liaison with third-party vendors for application enhancements, modifications, and troubleshooting.
• Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained in order to perform such duties.

• Support departmental and organizational objectives in a collaborative manner.
• Exhibit a positive, enthusiastic, and professional attitude at all times.
• Maintain a high standard of customer service with a solution‑oriented approach to requests.
• Adhere to manager directives and company policies, ensuring timely and accurate completion of tasks.
• Demonstrate professionalism in both appearance and demeanor.
• Be punctual and arrive prepared to perform job duties efficiently.
• Communicate clearly and professionally with both internal and external stakeholders.
• Foster respect and inclusivity in all workplace interactions.

• Authorization to work in the United States indefinitely, without restriction or sponsorship.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• Industry certifications such as Microsoft Certified Systems Administrator (MCSA) or CompTIA Network+ (preferred).

• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Strong interpersonal skills, with the ability to collaborate effectively across teams and departments.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Receptive to constructive feedback and able to integrate guidance into work processes.
• Strong problem‑solving skills, particularly in high‑pressure or challenging situations.
• Attention to detail, with the ability to prioritize multiple tasks and meet deadlines.
• Professional appearance and demeanor, representing the company in a positive manner.

• Ability to sit or stand for extended periods.
• Capacity to lift up to 20 pounds as needed for equipment management and support tasks.

• Salary: $95k to $110k

• Monday‑Friday 8:30am – 5:00pm

• Excellent full‑time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Consumer Product Testing is a Disabled and Veteran Equal Employment Opportunity employer.