Sr. Technology Solutions Analyst; Center Media & Technology Solutions

Johns Hopkins Engineering is seeking a Sr. Technology Solutions Analyst to join the Center for Media & Technology Solutions (CMTS). Our team supports a range of technology solutions for Whiting School of Engineering, including business operations (recruitment and admissions solutions), communications (meetings and event management solutions) and academic technology. This role sits at the intersection of technology, higher education business operations, and user experience—and is responsible for technology needs analysis, technology evaluation, implementation, maintenance, and end user support.

The position is responsible for ensuring successful delivery of high-quality technical solutions that meet expectations of our Hopkins Enterprise constituents by leading a variety of programs and projects to evaluate business processes and gather requirements for complex transaction and reporting systems and adoption of test-driven development methodology, including developing, maintaining and organizing test cases, test scripts and test scenarios for the university’s information systems.

This includes test events and various other test deliverables for projects, enhancements, operations and maintenance activities, common understanding and documentation of scope, requirements and design amongst stakeholders including sponsors, decision makers, content owners, users and technical teams. This position will also serve as a liaison providing assistance to team members and business partners by understanding the business requirements at a depth sufficient to define technical deliverables, including appropriate test coverage to ensure quality product is delivered.

Position is also responsible for analyzing and reporting meaningful metrics on testing status and operations.

The position will provide a layer of essential services surrounding software development services, including the analysis and gathering of requirements, engaging with developers/engineers on solution design, and designing test suite in parallel with software development that will ultimately ensure delivered product meets quality standards, is fit for use, and meets expectations articulated by our customers.

Collaborates with various IT@JH teams for technical direction and feasibility studies to propose solutions that address requirements. Applies proven communication, analytical and problem-solving skills to deliver value-added solutions and to ensure project deliverables meet specifications. Expected to critically evaluate articulated needs or requirements and propose technical solutions to address them, leveraging standards to the extent possible. Ability to evaluate vendor-provided solutions relative to business needs/requirements and recommend suitable solutions is essential.

This position includes applying knowledge to identifying and developing test cases, automated test cases, test scripts for identified business requirements, and corresponding data requirements for various business processes. This position also includes responsibilities for individuals to recommend tools, execute tests and manage defects. This position requires a combination of strong functional abilities, writing, data visualization and user facing skills. Critical skill requirements include: analysis and gathering of requirements, documentation, creating data flow diagrams and/or visual prototypes & visual representations of data, strong verbal and written communication, developing test cases, automated test cases, and test scripts.

Responsible for full life cycle of large/long-term highly complex projects. Typically manages multiple projects of varying complexities. Based on expert technical knowledge, skills, and experience, develops broad-based solutions involving multifaceted technologies, and business processes. Responsible for requirement gathering and analysis, developing recommendations for technical solutions in concert with technical professionals on the team, and enabling test-driven development of solutions by maintaining test plans and test assets for teamwork (enhancement, support and maintenance projects.)

Demonstrates strong ability in technology and/or strong understanding of the business/education process. Builds and maintains client relationships through positive interactions.

• Define highly complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
• Gather highly complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.

• Develop detailed tasks and project plans by analyzing project scope and milestones for highly complex projects to ensure product is delivered timely according to…