Help Desk Analyst Level 1

Trigyn Technologies is an innovative solutions provider and systems integrator with 30 years of experience and over 1,500 resources deployed globally. We provide IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing, and other services to our clients.

Our office locations include Edison, New Jersey, Washington, D.C., Toronto, Canada, Solothurn, Switzerland, and Mumbai, India. We emphasize the importance of people and relationships in our interactions with clients, employees, and the community.

Trigyn's Direct Government Client is seeking a Help Desk Analyst to work onsite in Baltimore, MD. This is a 6-12 month contract opportunity with a possibility of extension, requiring 40 hours of work per week.

The role involves providing technical assistance, support, and advice to end users for hardware, software, and systems.

Key responsibilities include:

• Providing hands-on technical assistance to business and technical users
• Investigating and resolving computer software and hardware problems
• Serving as a contact for level 1 support and users with problems using computer software, hardware, and operating systems
• Determining the cause of problems and escalating as necessary
• Answering questions and applying knowledge of computer software, hardware, systems, and procedures
• Talking with technical and non-technical co-workers to research problems and find solutions
• Using diagnostic software and participating in diagnostic procedures
• Maintaining current industry knowledge through independent study and reading trade magazines
• Following quality standards and displaying strong customer service skills
• Working in a team environment and completing assigned tasks
• Strong communication skills, both written and spoken

The ideal candidate will have:

• 1-3 years of field experience
• A 2-year associate's degree or equivalent technical study (preferred)

Baltimore City residents are encouraged to apply.

Trigyn Technologies, Inc. is an Equal Opportunity Employer with 30 years of experience. We are ISO 9001:2008, ISO 27001:2013 (ISMS), and CMMI Level 3 certified, and an E-Verify Employer.