Customer Success Specialist

Role Overview

The Customer Success Specialist is the customer’s trusted partner throughout their Medit journey, guiding onboarding, accelerating learning, improving digital workflows, and ensuring practices gain measurable value from their Medit solutions.

You’ll combine clinical insight, product knowledge, and strong relationship‑building to support customers and help them grow their digital dentistry capabilities. This is a post‑sale role focused on customer success, adoption, enablement, and long‑term value realization.

This role is ideal for someone who enjoys working with dental teams, loves teaching and problem‑solving, and thrives in a fast‑moving technology environment.

• Lead new customers through a smooth onboarding experience that builds confidence from day one.
• Deliver clear, engaging in‑clinic and virtual training sessions focused on scanning proficiency, workflow efficiency, and software mastery.
• Tailor workflows and recommendations to each practice’s specialties, patient flow, production goals, and digital strategy.

• Serve as the primary post‑installation contact—building trusted, long‑term relationships with assigned practices.
• Conduct proactive check‑ins to review progress, reinforce best practices, and keep customers engaged and improving.
• Use customer usage insights to identify under utilization, at‑risk accounts, and opportunities for deeper adoption.

• Provide practical workflow coaching to help practices achieve predictable, consistent digital outcomes.
• Troubleshoot scanning and workflow challenges; collaborate closely with Support on escalations or technical issues.
• Identify recurring customer needs, workflow gaps, or product improvement opportunities and relay them to internal teams.
• Serve as the “voice of the customer” to support ongoing product development and innovation.
• Conduct structured trainings for dealer partners to ensure they understand Medit workflows, scan technique, setup, and best practices.
• Deliver educational sessions during dealer trainings, product refreshers, and team meetings.
• Ensure dealers are aligned with Medit’s post‑sale customer journey, expectations, and workflow recommendations.

• Train internal teams (Sales, Support, Customer Success, Marketing) on workflows, new features, product updates, practical clinical applications, and role‑specific approaches to communicating the products/software.
• Contribute to onboarding modules, workflow guides, and internal training content to improve consistency across the organization.
• Share field insights to help refine processes, messaging, and product enhancements.

• You genuinely enjoy helping people learn and grow.
• You build trust easily and communicate clearly with clinical teams at all levels.
• You’re comfortable teaching technology, troubleshooting challenges, and making workflow recommendations.
• You stay positive, adaptable, and proactive—even on the busiest days.
• You enjoy influencing outcomes and supporting customers as they scale their digital dentistry workflows.

• 2–5 years in dental, medical device, customer success, or clinical training.
• Experience with intraoral scanning, dental workflows, or CAD/CAM.
• Excellent communication and presentation skills.
• Strong problem‑solving instincts and a service‑oriented mindset.
• Ability to travel for customer visits, trainings, events, and team meetings as needed – up to 30%

• You’ll make a measurable impact by helping practices transform their digital workflows and grow with confidence.
• You’ll be part of a supportive, innovative team that values collaboration, clarity, and continuous learning.
• You’ll represent a globally trusted brand known for intuitive technology and customer‑first values.

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave