IT Manager, Research Computing; IT@JH Research Computing

IT@JH Research Computing is seeking an IT Manager, Research Computing who drives service delivery and operations for advanced High‑Performance Computing (HPC) platforms, AI research infrastructure, and GPU/CPU cluster environments. This role leads and mentors a team of Systems Engineers and Administrators while remaining deeply technical and hands‑on, actively designing, deploying, and tuning large‑scale parallel file systems, high‑speed Infini Band/Ethernet fabrics, containerized workloads, and GPU‑accelerated compute.

Partnering closely with the Director and HPC Architect, the manager shapes present and future capabilities, including exascale‑class compute growth, next‑generation AI/ML frameworks, and data‑intensive research workflows. The position balances operational excellence with innovation, implementing secure, scalable, and reliable solutions that enable cutting‑edge discovery across Johns Hopkins University’s research community.

• The responsibilities listed below are typical examples of the work performed by this position.
• Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

• Provide input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.
• With an awareness of the organization’s needs as well as the larger technology landscape of the institution, implement technology solutions that meet departmental needs.
• Help establish budgetary goals and provides input towards priorities. May develop IT operations budget.
• Participate in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

• Represent organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
• Manage the customer relationship and satisfaction as well as adherence to service level agreements.
• Create and promote a culture of excellent customer service.
• Maintain relationships with customer base to better understand their needs and address organizational goals.
• Establish and maintain ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintain relationships with technology vendors for the department.

• Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
• As necessary, actively participates in group’s delivery of services.

• Recruit, develop, retain, organize, and manage performance of staff.
• Assigns tasks, monitors progress, and provides guidance.
• Other duties as assigned.

• Supervise, mentor, and develop a team of engineers, system administrators, and technical staff.
• Lead recruitment, hiring, performance management, and career development of direct reports.
• Foster a collaborative culture of innovation, responsiveness, and customer service.
• Model Johns Hopkins’ core values, embracing diversity, equity, inclusion, and belonging.

• Direct daily operations of HPC clusters, GPU computing platforms, storage systems, and associated research IT infrastructure.
• Manage incident response, system availability, patching, and upgrades to ensure reliable and secure services.
• Implement IT service management practices, including monitoring, SLAs/OLAs, documentation, and change management.
• Oversee system lifecycle planning, including refreshes, upgrades, and decommissioning of hardware/software.

• Translate researcher requirements into operational services that scale across disciplines…