Helpdesk Analyst

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services and e-commerce.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Position:
Helpdesk Analyst

Duration: 1+ year

• Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and Micro Strategy, Remedy and Quality Center experience in a data warehouse environment.
• General
  
  Experience:
  
  None required, 2 years relevant experience preferred
• Education:
  
  Bachelor of Science in related field or equivalent years of experience
• Captures user requirements to create reports using SQL or business intelligence applications.
• Designs, develops and tests, and delivers quality reports.
• Serves as primary point of contact for all users in a help desk environment.
• Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
• Monitors daily production of data file loads.
• Performs data quality analysis and identifies approaches for improving data quality.
• Supports project personnel in resolving complex problems.

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