Senior Business Analyst; University Registrar; OUR

The Office of the University Registrar (OUR) is comprised of technical and functional experts on all functions of the Registrar's office, including protection and integrity of the student records, reporting compliance, institutional needs, data stewardship, technical enhancements, and business solutions.

We are seeking a Senior Business Analyst who will support Johns Hopkins University’s preparations for a multi-year Student Information System (SIS) implementation, collaborating with cross-functional teams by working with stakeholders on essential project elements such as articulating the current state; defining business process requirements; communicating problem analysis and user stories to appropriate individuals; prioritizing work in alignment with overarching functional and technical strategic initiatives;

developing clear and defined selection criteria to aid the SIS RFP process; creating and maintaining documentation and training materials for student-system related improvement projects; and assisting with resolution of production-related issues identified by campus partners. As a key functional expert for student system maintenance, enhancements, and integrations, this position collaborates with functional and technology teams across the university, including (but not limited to) Admissions, Financial Aid, Student Accounts, Divisional Registrar and Record Offices, Student Enrollment & Account Management (SEAM), and University Information Systems (UIS).

In addition, this position supports fundamental Registrar responsibilities, including the protection and integrity of student records, data stewardship, and internal and external compliance, and provides cross-functional support within OUR as required.

• Using a continuous improvement mindset and prioritizing organizational agility, lead efforts to enhance/improve student systems as needed; participate in maintenance, development, and testing phases of student information system (SIS) and other software as needed; identify relevant subject matter (SME) experts as needed to ensure the success. of system enhancements and projects.
• Conduct stakeholder interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems within areas governed by OUR: student information systems, student records and maintenance, reporting and compliance, academic catalogue and schedule.
• Use analytic and process management tools to effectively gather and analyze data to improve business processes and workflow in these areas.
• Efficiently gather and synthesize data, conduct research, and summarize conclusions.
• In partnership with divisional records/Registrar offices and functional SME’s, develop test cases and perform and coordinate user-acceptance testing as needed for new student systems projects, enhancements, and bug fixes.
• Assist with other projects as needed, and other general office functions as assigned.

• Establish knowledge of financial, business, and technological practices around the university to effectively support process documentation.
• Lead discussions with stakeholders to develop project strategic plans/roadmaps based on the needs of stakeholders. This includes the ability to:
• Prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions.
• Measure and evaluate the success of solutions.
• Present roadmaps and progress to executive stakeholders.
• Perform project management duties.
• Assess change readiness among stakeholders, identifying and helping mitigate implementation barriers and risks as needed.

• Lead and manage others in developing innovative solutions to important, highly complex strategic and operating problems within administrative student services.
• Independently lead stakeholder interviews and/or design sessions by running well-organized meetings.
• Work closely with stakeholders to understand and translate their functional needs into technical requirements.
• Quickly establish credibility for the project by…