System Administrator - Digital Equity and Virtual Services

Branch/Department:
Digital Equity & Virtual Services-Towson

FT/PT Status:
Regular Full Time

Salary range: $73,866-Starting Salary

At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network.

If you are forward thinking and passionate about public service, consider joining BCPL in this position.

Schedule:

This is a full-time position working 40 hours a week. This position may be required to work evenings, Saturdays and Sundays throughout the year as operationally needed.

Job Summary:

The Library and Business Systems Administrator supports, enhances, and develops the Enterprise Resource Planning (ERP) and Integrated Library System (ILS) applications that power daily operations. This role ensures system stability, improves process efficiency, and provides actionable data for decision-making. Reporting to the Digital Equity and Virtual Services Manager and working in close partnership with the Baltimore County Office of Information Technology (OIT) and library business owners, this position bridges library operations, IT infrastructure and user needs.

The Administrator is the primary technical lead for the Library's integrated software systems, combining expertise in library-specific applications with broader systems analysis capabilities.

Core Competencies and

Key Responsibilities Technical Expertise

• Serve as the technical lead for ERP, ILS and related administrative systems.
• Plan, design, implement, integrate, maintain and document system upgrades and enhancements.
• Apply deep knowledge of SQL, databases, APIs and authentication systems.
• Troubleshoot complex technical issues and provide end-user support.
• Maintain operational knowledge of systems functionality and capabilities.
• Serve as secondary organization-wide security coordinator, collaborating with Baltimore OIT to provision, modify and revoke network access permissions during onboarding, role transitions, and offboarding.

System Analysis and Optimization

• Conduct needs assessments and workflow analyses to identify process improvements.
• Analyze systems to resolve problems and propose solutions that support decision making.
• Identify synergies across platforms to improve efficiency and reduce redundancies.
• Leverage data from various systems to support strategic planning and operations.

Project and Process Management

• Translate business requirements into clear, actionable technical specifications.
• Manage and prioritize work using best-practice methodologies to meet project goals.
• Document technical processes and participate in software development and deployment projects.
• Contribute to policy and process improvement using domain-specific knowledge.

Communication and Collaboration

• Collaborate with library business owners, the Planning and Projects department, DEVS and OIT to align technical systems with operational goals.
• Facilitate clear communication between technical systems with operational goals.
• Ensure open and timely updates to the DEVS Manager and relevant parties on project progress and system issues.

Data and Decision Support

• Supports data access and integration across platforms for reporting and analysis.
• Use data insights to inform continuous service improvement and customer satisfaction efforts.
• Contribute to planning and proposals for new technical initiatives based on data trends and user needs.

Customer Service and User Focus

• Deliver functional, reliable, application experiences to internal and external users.
• Design and implement user-focused solutions that improve customer experience and system usability.
• Provide ongoing support and training for system users, ensuring high service levels.

Job Requirements

• Bachelor's degree in library science, information science, or computer science; additional experience beyond the minimum will be considered year-for-year in lieu of a Bachelor's degree.
• 3+ years of experience administering an Integrated Library System (ILS) and/or related systems.
• Demonstrated experience in process documentation and software project management.
• Proficient SQL, database management, API integration, and authentication protocols.
• Excellent analytical and problem‑solving abilities.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Experience delivering IT services in a library or similar environment.
• Proven ability to manage continuous improvement initiatives and align them with organizational goals.

Applicants for this position will remain in consideration for any System Administrator position openings within the next six months and do not need to reapply.

This position is open…