Epic Application Coordinator II; IT@JH Health IT
Listed on 2026-01-12
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IT/Tech
Systems Analyst, IT Business Analyst
IT@JH is seeking an Epic Application Coordinator II to join the in support of Epic Pathology application teams. The Epic Application Coordinator II will play a key role in supporting and coordinating Epic Systems applications, specifically the Digital Pathology Program for the Health System. This position requires a solid understanding of clinical workflows, a foundational knowledge of Epic Systems functionality, and the ability to collaborate with end-users and colleagues to enhance the efficiency of our healthcare systems.
Specific Duties & Responsibilities Application Support- Provide day-to-day support for Epic Systems applications, addressing end-user inquiries and troubleshooting issues.
- Collaborate with end-users and IT teams to understand and address workflow challenges, ensuring optimal system performance.
- Assist in the implementation of updates and enhancements to Epic Systems applications.
- Contribute to the development and maintenance of documentation, including training materials and standard operating procedures.
- Assist in the delivery of training programs for end-users, promoting the effective use of Epic Systems functionalities.
- Support the creation of user guides and educational resources.
- Collaborate with cross-functional teams to coordinate and implement Epic Systems applications, ensuring alignment with organizational goals.
- Participate in project planning and execution, providing support for the successful implementation of system changes.
- Act as a liaison between end-users and IT teams, facilitating effective communication and understanding of system requirements.
- Assist in quality assurance activities, including testing and validation of Epic Systems configurations and updates.
- Collaborate with end-users to gather feedback, identify areas for improvement, and contribute to the resolution of issues.
Other duties as assigned, including on-call support on a team rotational basis.
Minimum Qualifications- Bachelor's Degree in a related field.
- Three years of operational experience in a clinical or healthcare business operations setting or in information technology.
- Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
- Experience in a role related to workflows in clinical or healthcare business operations.
- Familiarity with Epic Systems functionality is desirable.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively in a fast-paced and dynamic environment.
Classified
Title:
EPIC Application Coordinator II
Role/Level/Range: ATP/04/PD
Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.)
Employee group:
Full Time
Schedule:
Mon-Fri 8:30-5:00
FLSA Status:
Exempt
Location:
Remote
Department name: IT@JH Health IT
Personnel area:
University Administration
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