Client Partner - US Department of Homeland Security; DHS

Client Partner - US Department of Homeland Security (DHS)

At Slalom, personal connection meets global scale. Our vision is to enable a world where everyone loves their work and life. We help organizations redefine what’s possible, give shape to the future—and get there.

The Client Partner - US Department of Homeland Security will play a pivotal leadership role within Slalom’s Federal Market, reporting directly to the DHS Account Lead (Senior Director). You’ll be part of a mission‑driven team helping the Department of Homeland Security (DHS) and its components achieve outcomes that strengthen our nation’s safety, resilience, and digital modernization.

We’re seeking a strategic, client‑focused, and technology‑driven services leader who thrives at the intersection of mission enablement and innovation—someone who understands both federal procurement dynamics and modern technology transformation (cloud, data, artificial intelligence, CRM tools).

• Partner closely with the DHS Lead to execute account strategy across DHS components, with emphasis on building deep relationships and delivering measurable mission impact.
• Lead and expand Slalom’s presence across multiple DHS components; serve as a trusted advisor with deep expertise in at least one component (CBP, FEMA, USCIS, USCG, ICE, TSA, USSS, or CISA).
• Identify, qualify, and shape new opportunities across DHS in alignment with Slalom’s strengths in data modernization, AI, cloud, and digital services.
• Develop and manage capture and proposal strategies, collaborating with business development and alliance partners (e.g., AWS, Salesforce, Google Cloud).
• Support pipeline and revenue growth targets while emphasizing delivery excellence and customer satisfaction.

• Oversee engagement delivery, ensuring technical quality, mission relevance, and compliance excellence.
• Translate DHS mission challenges into innovative technology‑enabled solutions that leverage Slalom’s capabilities in data, AI, and Salesforce/Service Now ecosystems.
• Lead account governance, issue escalation, and risk management to uphold client trust and project performance.

• Mentor and guide account team members, helping grow the next generation of DHS technology services leaders.
• Create a high‑performing team culture that encourages curiosity, accountability, and authenticity.
• Collaborate with capability leaders across Slalom’s practices to drive cross‑market pursuits and solution innovation.

• 7‑12+ years of experience leading federal consulting or technology engagements with demonstrated success in DHS.
• Knowledge of multiple DHS components and deep expertise in at least one (e.g., CBP, FEMA, USCIS, USCG, ICE, TSA, USSS, or CISA).
• Proven success in federal capture management, proposal leadership, and account growth within complex government environments.
• Strong understanding of federal acquisition and compliance frameworks (FAR, IDIQ, BPA, GSA, etc.).
• Demonstrated ability to lead multidisciplinary teams across delivery, capture, and solutioning.
• Excellent communication and relationship‑building skills across government, industry, and alliance partners.
• Experience in technology transformation programs involving data platforms, analytics, cloud architecture, or CRM modernization.
• Applicants must be able to pass a federal background investigation and meet suitability requirements for employment on a federal contract.

• Familiarity with Data & AI service offerings, including:
• Data strategy and governance, modernization, and migration.
• AI/ML implementation, responsible AI, and advanced analytics for mission outcomes.
• Data Ops, MLOps, and cloud‑native architectures.
• Familiarity with Salesforce public sector capabilities, including:
• CRM modernization, constituent engagement, and case management.
• Salesforce Government Cloud, Service Cloud, and Experience Cloud solutions.
• Integration with legacy and modern federal systems.
• Salesforce or cloud certifications (Salesforce Certified Professional, AWS/Azure certifications) a plus.
• Prior experience…