Hotel Front Office Manager
Listed on 2026-02-06
-
Hospitality / Hotel / Catering
Hotel Management, Hospitality & Tourism, Guest Services, Front Desk/Receptionist
Posted a day ago
Description
The Renaissance Baltimore Harbor Place Hotel is hiring a Front Office Manager. The Hotel Front Office Manager directs all front desk operations, including guest check-in/check-out, reservations, and concierge services, to ensure maximum guest satisfaction and operational efficiency. They hire, train, and schedule staff, resolve complex guest complaints, and collaborate with housekeeping and management to optimize room revenue and service standards.
Bring your passion for guest services to our hotel. Apply today.
Responsibilities- Staff Management:Recruiting, training, mentoring, and scheduling front desk personnel to ensure high-quality service.
- Guest Service:Ensuring positive guest experiences, handling special requests, and resolving complaints promptly.
- Operational Oversight:Managing daily check-ins/check-outs, room assignments, and night audit functions.
- Administrative Duties:Preparing reports on occupancy, revenue, and guest satisfaction for senior management.
- Department Coordination:Communicating with housekeeping, maintenance, and revenue management to ensure seamless operations.
- Policy Implementation:Establishing and enforcing front office procedures, standards, and safety regulations.
- Experience:Previous experience in hotel front desk operations or guest services, often with supervisory experience.
- Technology Proficiency:Knowledge of Property Management Systems (PMS)
- Communication:Strong interpersonal skills for interacting with guests and staff.
- Leadership:Ability to lead, motivate, and manage team performance.
- Problem-Solving:Ability to resolve conflicts under pressure.
$80,000 - $90,000 yearly
Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an onsite business center, fitness center, restaurant, coffee shop, and lounge.
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).